Reception and Reservations Supervisor
7 days ago
The Royal Horseguards Hotel is looking for a highly skilled and experienced Hotel Front Office Manager to lead our front office team. As a key member of the team, you will be responsible for delivering exceptional guest experiences and driving sales and revenue growth through effective sales techniques.
Key Responsibilities:
- Leading a team of front office staff to provide seamless guest experiences.
- Managing guest queries and resolving issues efficiently.
- Collaborating with other departments to ensure smooth operations.
- Driving sales and revenue growth through effective sales techniques.
Requirements:
- At least 3 years of management experience in the hospitality industry.
- Excellent leadership and communication skills.
- Able to work under pressure and meet deadlines.
- Possess analytical skills and attention to detail.
- Knowledge of Opera system is an advantage.
Benefits:
- Competitive salary: £50,000 - £60,000 per annum.
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
- Interest-free season ticket loans (conditions apply).
- Access to a 24/7 Employee Assistance Program.
- Pension and Healthcare Schemes.
- Wagestream - get access to earned salary before payday.
- Paid volunteering days.
- Generous recommend a friend scheme.
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Great Recognition program.
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