IT Support Specialist
2 days ago
Job Title: IT Support Engineer
About the Role:
We are seeking a highly skilled IT Support Engineer to join our team at L&G Recruitment. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities:
- Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
- Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
- Configure and maintain network devices, servers, and workstations.
- Implement and maintain security measures to protect against cyber threats.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
Requirements:
- 3+ years of experience in IT support or a related field.
- Strong knowledge of networking, operating systems, and software applications.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
Preferred Qualifications:
- CompTIA A+ or equivalent certification.
- Experience with service management toolsets, such as ServiceNow or BMC Helix.
- Knowledge of cloud-based technologies, such as Azure or AWS.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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