IT Support Specialist
5 days ago
Job Summary
Vodafone UK is seeking a skilled IT Support Specialist to join our Office IT team. As a key member of our team, you will provide high-quality support services to internal and external system users, ensuring that our tools and systems are fit for purpose and meet customer requirements.
Key Responsibilities
- Provide professional support services to internal and external system users with any Office IT-related questions or queries.
- Offer second-line support to internal and external system users via our ticket system.
- Support new joiners into the business with initial laptop setup.
- Manage the recovery of all returned devices and ensure accurate asset records are kept.
- Perform hardware recycling activities and build/distribute devices.
Requirements
- Previous experience in Microsoft operating systems.
- Demonstrated knowledge in laptop/desktop hardware maintenance (preferably Lenovo or Dell).
- Excellent customer service skills and a desire to make a difference to our end users.
- Ability to communicate with a range of internal stakeholders via different means of communication.
- Good attention to detail.
About Us
Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. We're committed to driving inclusion for all and creating a workplace that's fully representative of the communities and customers we serve.
Our IT Team
Our Office IT team is at the core of our digital future, analyzing and operating all our internal and customer-facing systems. We're a team of innovative professionals creating a connected future with technologies like Cloud, AI, and big data.
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