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IT Support Specialist

2 months ago

Newbury, West Berkshire, United Kingdom Saunders Scott Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Saunders Scott. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide Technical Support: Respond to and resolve technical issues and queries from clients via phone, email, and in-person.
  • Troubleshoot and Resolve Issues: Identify and resolve technical problems, including hardware and software issues, network connectivity problems, and other IT-related issues.
  • Document and Track Issues: Document and track technical issues and resolutions, ensuring that all relevant information is recorded and updated in our ticketing system.
  • Collaborate with Colleagues: Work closely with other team members to resolve complex technical issues and ensure that all clients receive the highest level of support.
  • Stay Up-to-Date with Technology: Stay current with the latest technology trends and advancements, ensuring that our clients receive the best possible support and service.
Requirements
  • Technical Expertise: Strong technical knowledge and experience in IT support, including hardware and software troubleshooting, network configuration, and operating system management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to clients and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Time Management: Ability to manage multiple technical issues and priorities, ensuring that all clients receive timely and effective support.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career growth and professional development, including training and education programs.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and mutual respect.