Senior Technical Support Specialist

3 weeks ago

Newbury, West Berkshire, United Kingdom mecs communications Full time
Job Title: Senior Technical Support Specialist

We are seeking a highly skilled Senior Technical Support Specialist to join our team at MECS Communications. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support to our Managed Service customers, with a focus on resolving complex technical issues and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Provide advanced technical support to Managed Service customers, including troubleshooting and resolving complex technical issues.
  • Work closely with internal teams to ensure seamless delivery of technical support services.
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies and trends.
  • Collaborate with customers to understand their technical requirements and provide tailored support solutions.
  • Contribute to the development of technical documentation and knowledge base articles.
Requirements:
  • Proven experience in a technical support role, with a focus on complex technical issues.
  • Strong technical knowledge of Microsoft 365, Windows Server, Active Directory, and other related technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of recruitment services.

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