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Network IT Support Specialist

2 months ago

Newbury, West Berkshire, United Kingdom Prodapt Full time
Job Overview

Job Title: Network IT Support Specialist/ Provisioning Engineer

Location: Remote Opportunity

Workplace Type: Onsite all 5 days a week

Employment Type: Contract

Prodapt is a leading provider of digital transformation services to global Communication Service Providers (CSPs) and digital platform companies. We deliver futuristic solutions and AI-driven services across 5 continents.

Job Summary:

We are seeking an experienced Network IT Support Specialist/ Provisioning Engineer to join our team. The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user.

Key Responsibilities:

  1. Provide technical support and resolution to end-users via remote monitoring and management tools.
  2. Configure and troubleshoot WLAN, WAN, and LAN networks.
  3. Support Windows Desktop environments, including Directory services, DHCP, and DNS.
  4. Deliver support for installs, configurations, software, and equipment repair, including laptops, desktops, phones, and cloud services.
  5. Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

  1. Previous experience in IT Support Environment, providing resolution directly to the end user.
  2. Experience with service management toolsets, including remote monitoring and management, incident resolution, knowledge management, and contract & asset management.
  3. Strong networking skills, including WLAN, WAN, LAN configuration and troubleshooting.
  4. Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.