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Personal Banking Consultant

2 months ago

Llangefni, Anglesey, United Kingdom Natwest Full time
Role Overview

Join our team as a Customer Service - Personal Banker. In this pivotal position, you will play a key role in assisting our valued customers in achieving their financial aspirations.

Your Responsibilities
  • Act as the primary point of contact for customers, ensuring exceptional service in every interaction.
  • Engage in proactive discussions to understand customer needs and provide tailored banking solutions.
  • Process general banking requests, including payments, balance inquiries, and transfers.
  • Educate customers on various banking options and the extensive range of services available.
  • Identify opportunities to assist customers with straightforward financial products and collaborate with other teams to ensure a seamless experience.
Skills Required

To excel in this role, you should possess a strong motivation to advance your career and a customer-focused mindset. Excellent communication skills are essential for conveying the benefits of our products and services in an easily understandable manner.

Additional qualifications include:

  • A genuine passion for customer service and meticulous attention to detail.
  • The ability to perform well under pressure while striving to enhance service quality and meet personal and team objectives.
  • Strong interpersonal skills and a collaborative spirit.
  • A commitment to continuous learning and skill development.
Additional Information

We encourage applications from individuals who speak or are learning Welsh.

Working Hours:

  • Full-time position.
  • Permanent contract.
  • Work hours typically align with branch operating hours, including some rotational Saturdays.

You will benefit from a comprehensive training program and ongoing support to foster your professional growth and open up future career opportunities. As you gain proficiency in your role, we will assist you in advancing your career.

Compensation: Competitive salary of £24,750 per year (pro rata for hours worked), along with a retirement savings contribution and a variety of flexible benefits through our reward program. Enjoy a generous holiday entitlement of 33 days (pro rata for hours worked), with the possibility of working on Bank Holidays.