Client Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Nuffield Health Full time

Client Services Administrator - Receptionist

Nuffield Health | Permanent | Full Time
40 Hours per week

Salary: up to £28,000 per annum

Shift Patterns: 07:30 am to 18:00 pm.

At Nuffield Health, the UK's largest Healthcare Charity, we are dedicated to fostering a healthier nation. This role offers an opportunity to utilize your skills in an environment that values and respects its employees. Each day presents unique challenges, and we provide the necessary support and training to help you excel in your role.

We are seeking a Client Services Administrator to join our dynamic team. You will be the welcoming face for all visitors, ensuring the reception operates smoothly with a focus on client satisfaction. Exceptional customer service is paramount in this position. The Client Services team is responsible for managing client inquiries, appointments, and bookings with meticulous attention to detail and a strong customer focus. You will assist with queries related to various health services, creating a professional first impression.

Key Responsibilities:

Ensure all client inquiries are processed efficiently using our booking systems. Collaborate with team members to exceed customer service expectations. Play a vital role in enhancing the 'Customer Journey' and continuously seek improvements. Manage diaries and appointments across all clinic departments. Exhibit strong communication skills with clients and colleagues, both in person and through various communication channels. Maintain a tidy and organized reception area at all times. Work closely with all departments to ensure consistent and professional service delivery. Facilitate the referral process for clients. Complete monthly Key Performance Indicators (KPIs).

Required Skills/Experience:

Background in a customer service-oriented environment. Excellent communication and customer service abilities. Friendly and adaptable, with a strong desire to enhance customer experiences. Team-oriented with exceptional organizational skills and the ability to multitask.
Strong attention to detail is essential. Capability to thrive in a fast-paced environment. A flexible and proactive approach. Proficient in IT, particularly in Microsoft Excel, PowerPoint, and Word.

Our Commitment to You:

We prioritize your well-being and job satisfaction. Our comprehensive benefits package includes free gym membership, physiotherapy, private healthcare, financial wellness advice, and more. At Nuffield Health, we care about what matters to you.

Join us at Nuffield Health and shape your future today.

We welcome your application and look forward to reviewing your qualifications.

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