Retail Seasonal Associate

3 weeks ago

Castleford, Wakefield, United Kingdom The Body Shop International Limited Full time
The Body Shop International Limited

Founded in 1976 by Anita Roddick, The Body Shop has always been driven by a vision of business as a force for good. With over four decades of experience, we continue to lead the way in cruelty-free beauty, remaining the original ethical beauty brand. Our commitment to empowering individuals and nurturing our planet is at the heart of everything we do. Our activist roots are reflected in our iconic campaigns, vegetarian products, and our unwavering dedication to truth and transparency.

As part of Natura & Co, which includes Aesop and Natura, we are a global cosmetics group focused on creating positive economic, social, and environmental impacts. Our parent company, Natura, is Brazil's leading cosmetics manufacturer, and sustainable development has been its guiding principle since its inception in 1969. This is an exciting period for The Body Shop as we passionately advocate for our beliefs. We are looking for individuals who are ready to challenge the status quo and bring fresh ideas to our team.

Your Role Overview

Your primary responsibility will be to assist the store management team in enhancing sales and profitability by delivering outstanding customer service on the shop floor at all times. You will embody and promote the company's values and vision while ensuring compliance with established procedures and policies.

Key Responsibilities

With a diverse range of over 2,000 products tailored to meet every customer's needs, our team is dedicated to engaging with customers daily. We prioritize understanding our customers' preferences and recommending exceptional products that enhance their well-being. Our offerings are rich in natural ingredients, many sourced ethically through Community Trade programs, allowing us to not only sell products but also contribute to community development.

As a valued member of our team, you will provide expert guidance to customers, offering inspirational insights into The Body Shop's products and philosophy. You will have the opportunity to learn about our products, their origins, and actively engage with customers to help them discover options that align with their preferences and lifestyles.

Desired Qualities
  • Excellent interpersonal skills to foster relationships with customers; prior customer service experience is advantageous.
  • Effective communication and listening abilities.
  • A genuine enthusiasm for beauty and the retail sector.
  • Flexible availability for evening, weekend, and holiday shifts.
Core Competencies

Collaboration Skills, Professional Conduct, Commercial Awareness, Purpose-Driven Mindset.

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