Service Operations Coordinator
4 weeks ago
Service Support Scheduler
- Competitive salary based on experience, along with additional benefits
- Contractual position with potential for extension
- Position located at our corporate headquarters
- Flexible working hours, including early and late shifts, with occasional weekend duties
Are you skilled in organization and planning? Do you have a strong commitment to providing outstanding customer service? If so, we have a rewarding opportunity for you to become a part of our Service team as a Service Support Scheduler.
Role Responsibilities:
At Canon Medical Systems, we strive to equip healthcare professionals with advanced diagnostic imaging solutions that enhance patient care globally. As a Service Support Scheduler, your primary responsibility will be to ensure the seamless execution of our daily service support operations. Your exceptional customer service abilities and prompt response skills will be vital, as you will manage incoming customer inquiries, accurately log them in our CRM system, and escalate them to the appropriate service personnel.
This role offers variety, as you will actively participate in scheduling services, upgrades, and maintenance for our clients. This includes assigning maintenance tasks to engineers, coordinating their schedules, and maintaining regular communication with customers to keep them informed about timelines. Additionally, you will oversee the ordering of service and commercial parts and ensure that quotations are generated, thereby maximizing service efficiency.
Our organization is founded on the principle of 'Made for Life', which places patients at the core of our mission. As a Service Support Scheduler, you will play a crucial role in upholding this philosophy, delivering essential solutions to both our patients and clients. If you seek a collaborative environment that fosters growth and development, we encourage you to consider this opportunity.
Benefits of Working with Us:
- Be part of a successful and expanding organization focused on patient-centered care.
- Access to training and professional development opportunities.
- Annual salary reviews to ensure competitive compensation.
- Entitlement to 25 days of annual leave plus public holidays.
- Eligibility for a generous bonus scheme after a successful probation period.
- Work in modern offices with convenient on-site parking.
- Utilize a variety of wellbeing resources available to employees.
Qualifications Required:
- Proven experience in administrative roles.
- Prior experience in scheduling or coordinating team schedules.
- Strong organizational and planning capabilities.
- Proactive mindset with the ability to work both independently and collaboratively.
- Exceptional verbal and written communication skills.
- Proficient in computer usage and quick to learn new systems.
- Valid proof of eligibility to work in the UK.
We are an equal opportunity employer, committed to considering all qualified applicants regardless of gender, nationality, ethnicity, religion, age, sex, disability, or any other protected characteristic. We aim to create an inclusive environment where all employees feel valued.
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