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Service Operations Coordinator
3 months ago
Service Support Scheduler
- Competitive salary based on experience, with additional bonuses and overtime opportunities
- 12-month contract, managed through an agency – Inquire for further details
- Position located at our central office in West Sussex
- Flexible working hours between 08:00 and 20:00, including early and late shifts, as well as on-call weekend duties
Are you skilled in organization and planning? Do you have a strong commitment to providing outstanding customer service? If so, we have an excellent opportunity for you to become part of our Service team as a Service Support Scheduler.
Role Responsibilities:
At Canon Medical Systems, our goal is to equip healthcare professionals with advanced diagnostic imaging solutions that enhance patient care globally. As a Service Support Scheduler, you will play a crucial role in ensuring that our daily service operations run efficiently and effectively. Your strong customer service abilities and prompt response skills will be vital, as you will manage incoming customer inquiries, log them into our CRM system, and escalate them to the appropriate service personnel.
No two days will be alike in this position, as you will actively ensure that all services, upgrades, and scheduled maintenance are arranged for our clients. This includes delegating maintenance tasks to our engineers and coordinating their schedules, along with maintaining regular communication with clients to keep them informed of timelines. Additionally, you will oversee the ordering of service and commercial parts and the preparation of quotations, ensuring optimal service delivery.
Our organization is founded on the principle of 'Made for Life', where patient welfare is our top priority. As a Service Support Scheduler, you will be key in upholding this philosophy and delivering essential solutions to both our patients and clients. If you are eager to work in a collaborative environment that fosters growth, we encourage you to consider this opportunity.
Benefits of Working with Us:
- Be part of a thriving company that prioritizes patient care.
- Access to training and development opportunities.
- Annual salary reviews to ensure competitiveness.
- 25 days of annual leave (pro-rata) plus public holidays.
- Eligibility for a generous bonus scheme after a successful probation period.
- Modern office facilities with complimentary on-site parking.
- A wealth of resources focused on employee wellbeing.
Candidate Requirements:
- Proven experience in administrative roles.
- Prior experience in scheduling or coordinating team schedules.
- Strong organizational and planning capabilities.
- Proactive mindset with the ability to work independently and collaboratively.
- Exceptional verbal and written communication skills.
- Proficient in computer usage and quick to learn new systems.
- Valid proof of right to work in the UK.
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of gender, nationality, ethnicity, religion, age, sex, disability, or any other protected characteristic. We are dedicated to fostering an inclusive workplace where all employees feel valued.
