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Service Operations Coordinator
3 months ago
Service Support Scheduler
- Competitive salary package, including performance bonuses and additional compensation for overtime and on-call duties
- Contractual position with potential for extension based on performance
- Located at our corporate headquarters
- Flexible working hours with a rotating schedule, including early and late shifts, as well as weekend on-call responsibilities
Are you skilled in organization and planning? Do you have a strong commitment to providing outstanding customer service? If yes, we have a rewarding opportunity for you to become part of our Service team as a Service Support Scheduler.
Role Responsibilities:
At Canon Medical Systems, we are dedicated to equipping healthcare professionals with advanced diagnostic imaging solutions that enhance patient care globally. As a Service Support Scheduler, your role will be pivotal in ensuring the seamless execution of our daily service support functions. Your strong customer service aptitude and prompt response capabilities will be critical, as you will manage incoming customer inquiries, ensuring they are recorded in our CRM system and escalated to the appropriate service personnel.
This position offers variety, as you will actively oversee the scheduling of services, upgrades, and maintenance for our clients. This includes delegating maintenance tasks to our engineers and coordinating their schedules, along with maintaining regular communication with clients to keep them informed of timelines. Additionally, you will be responsible for ordering service and commercial parts and generating quotations to optimize service efficiency.
Our company operates under a 'Made for Life' philosophy, placing patients at the center of our mission. As a Service Support Scheduler, you will play a key role in fulfilling this philosophy, ensuring that both patients and clients receive essential solutions. If you seek a collaborative environment that fosters growth and development, we encourage you to consider this opportunity.
Benefits of Working with Us:
- Be part of a thriving organization that prioritizes patient care.
- Access to training and professional development opportunities.
- Annual salary reviews to ensure competitive compensation.
- Generous holiday entitlement plus public holidays.
- Eligibility for a bonus scheme after successful completion of the probation period.
- Modern office facilities with complimentary parking.
- Comprehensive wellbeing resources available to all employees.
Candidate Profile:
- Proven experience in administrative roles.
- Prior experience in scheduling or coordinating team schedules.
- Exceptional organizational and planning capabilities.
- Self-motivated with the ability to work both independently and collaboratively.
- Outstanding customer service and communication skills, both written and verbal.
- Proficient in computer systems and adaptable to new technologies.
- Valid authorization to work in the UK.
We are committed to equal employment opportunities and welcome applications from all qualified individuals, regardless of gender, nationality, ethnicity, religion, age, sex, disability, or any other protected characteristic. We strive to create an inclusive workplace where all employees feel valued.
