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Service Operations Coordinator
2 months ago
Service Support Scheduler
- Competitive salary based on skills and experience, with additional benefits
- Contract position with agency payroll
- Located at our corporate headquarters
- Flexible working hours including early and late shifts, along with on-call duties
Are you skilled in organization and planning? Do you have a strong commitment to providing outstanding customer service? If so, we have a rewarding opportunity for you in our Service team as a Service Support Scheduler.
Role Responsibilities:
At Canon Medical Systems, we strive to equip healthcare professionals with advanced diagnostic imaging solutions that enhance patient care globally. As a Service Support Scheduler, your role will be pivotal in ensuring the seamless execution of our daily service support operations. Your strong customer service abilities and prompt response skills will be crucial, as you will manage incoming customer inquiries, ensuring they are recorded in our CRM system and escalated to the appropriate service personnel.
This position offers variety, as you will actively coordinate all service requests, upgrades, and scheduled maintenance for our clients. This includes assigning maintenance tasks to engineers and managing their schedules, along with maintaining regular communication with customers to keep them informed about timelines. Additionally, you will oversee the ordering of service and commercial parts and the preparation of quotations to maximize service efficiency.
Our organization is founded on the principle of 'Made for Life', placing patients at the core of our operations. As a Service Support Scheduler, you will play a key role in upholding this philosophy and delivering essential solutions to both our patients and clients. If you are looking to work in a collaborative environment that fosters growth, we encourage you to consider this opportunity.
Why Choose Us?
- Be part of a successful and expanding company that prioritizes patient care.
- Access to training and development opportunities.
- Annual salary reviews.
- Generous holiday entitlement plus paid public holidays.
- Eligibility for a bonus scheme after a successful probation period.
- Modern office facilities with complimentary parking.
- Comprehensive wellbeing resources available.
Candidate Requirements:
- Proven experience in administrative roles.
- Prior experience in scheduling or coordinating team schedules.
- Strong organizational and planning capabilities.
- Proactive and able to work independently as well as collaboratively.
- Exceptional verbal and written communication skills.
- Proficient in computer use and quick to learn new systems.
- Valid authorization to work in the UK.
We are committed to equal opportunity employment, considering all qualified applicants regardless of their background. We aim to create an inclusive workplace where all employees feel valued.
