Customer Service Representative

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Listers Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Specialist at our Audi dealership in Solihull. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities

  1. Manage customer inquiries and resolve issues in a professional and timely manner
  2. Coordinate vehicle bookings and service appointments
  3. Accurately record and update customer information
  4. Develop and maintain strong relationships with customers to increase retention and satisfaction
  5. Collaborate with colleagues to achieve sales targets and drive business growth
  6. Provide excellent communication and organizational skills to ensure a high level of customer satisfaction

About You

We are looking for a self-motivated and target-driven individual with excellent communication and organizational skills. You will be able to work independently and as part of a team, using your own initiative to provide exceptional customer service. A background in the motor trade or automotive industry is preferred but not essential, as full training will be provided.

What We Offer

  1. A competitive salary and bonus structure
  2. A comprehensive benefits package, including 33 days holiday and company pension
  3. Ongoing training and development opportunities
  4. A supportive and collaborative team environment
  5. The opportunity to work with a leading automotive brand

Why Listers?



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