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Aftersales Customer Service Representative

2 months ago


Metropolitan Borough of Solihull, United Kingdom Arnold Clark Group Full time
About the Role

We are seeking a highly motivated and customer-focused Area Customer Service Executive to join our team at the Arnold Clark Group. As a key member of our customer service team, you will play a vital role in delivering an exceptional customer experience across our branches in the Midlands and Southwest.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to customers collecting or selling their vehicles, ensuring a seamless and enjoyable experience.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide expert advice and support to customers.
  • Branch Support: Work closely with our branch network to ensure customers receive a consistent and high-quality service.
  • Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain up-to-date with industry developments and best practices.
Requirements
  • Customer Service Skills: Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Product Knowledge: Strong understanding of the automotive industry and our products and services.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues to achieve shared goals and objectives.
What We Offer
  • Competitive Salary: A competitive salary and performance-related bonus scheme.
  • Benefits Package: A comprehensive benefits package, including private health care, sick pay cover, and maternity and paternity packages.
  • Career Development: Opportunities for career development and progression within the Arnold Clark Group.