Aftersales Dealer Management Systems Consultant

6 months ago

Solihull, United Kingdom Listers Full time

Dealer Management Systems Consultant - Aftersales

An exciting opportunity has arisen in Listers Group for a role that rarely becomes available.

Working within the Systems Team and reporting to the Senior Systems Consultant, the role supports the aftersales element of the system and related 3 rd party software and is a great opportunity to see the work you do really impact the way the business is run, helping and supporting staff members in performing the job to the best of their ability.

A large proportion of time will be spent at our Dealerships, Head Office in Stratford-upon-Avon and our training centre in Solihull.

Dealer Management System (DMS) Keyloop (Kerridge) Rev8 & DRIVE Systems

**Role and Responsibilities**:
First point of contact for DMS and related 3 rd party systems queries and issues ensuring a resolution in a timely manner.

Training and mentoring new and existing users on the DMS and other related systems (e.g. eDynamix, RTC etc). Training may be held at site, at the Listers training centre or via Microsoft Teams.

Maintaining and enforcing group policies and standards.

Implementing the DMS, and associated systems into new sites or existing sites.

Maintenance and creation of Aftersales and other related systems procedural and training documentation.

Daily DMS house-keeping duties.

Carry out aftersales health checks, working with both Site and Central Aftersales support functions to implement any training or processes required.

Travel throughout all Listers sites (including manufacturer and other 3 rd party companies), and where necessary this may necessitate occasional overnight stays.

Provide out of hours/weekend support in relation to the annual parts stock check, any new company acquisitions and ad hoc projects.

Any other related tasks as required.

**About You**:
Experience of aftersales processes (service, parts, warranty, workshop) within the automotive retail business preferred and an understanding of aftersales links to CRM, accounts and vehicle admin.

Knowledge of Keyloop (Kerridge) Aftersales support and implementation in the Rev8 and Drive DMS.

Knowledge of DMS links to manufacturer systems and 3 rd party software.

Ability to work on your own initiative and as part of a team, be highly motivated with a strong attention to detail and able to prioritise time to meet deadlines.

DMS Repgen report writing ability would be advantageous.

The applicant must hold a valid UK driving licence.

What we offer

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.

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