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Dealer Engagement Executive
7 months ago
**Internal Opportunity (Underwriting Team)**
We have an opportunity for an existing Underwriter within the Vehicle Finance team to extend their duties and support Dealers with proposals, converting them into written business.
This role is a supportive conduit between the underwriting and Account Management team to follow up deals and provide transactional level assistance, delivering a seamless dealer experience, reducing touch points throughout the end-to-end journey and ultimately contribute to more positive customer outcomes.
***
**What you will do**
- Identify where proposals can be re-evaluated to optimise conversion to written business (including marginal cases and lending limitations)
- Handle dealer requests for information or help, liaising with account managers to confirm information and support with requests
- Call newly onboarded dealerships to ensure any questions about vehicle finance overall lending criteria, products and services can be answered.
- Provide system training to dealers from time to time to ensure dealers have a full understanding of how to navigate a proposal from submission through to payout.
- Update appropriate systems with notes and amendments where necessary, recoding information accurately in line with the operational policies
- Build positive relationships with dealerships professionally, personably and demonstrate the company values and behaviours
- Ensuring compliance with all relevant procedures and polices
- Gather and provide dealer feedback to operations, identifying any common friction points that impact customer outcomes
- Customer contact to follow up on requests for documentation, return of e-sign documents
**What you will bring**
- This is a proactive role that requires strong outbound telephony skills, building effective relationships with external business partners. Working knowledge of underwriting systems, criteria and policy are essential along with a good understanding of the product, procedure and services provided by V12 Vehicle Finance.**Everyone is different. Everyone is valued**
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.