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Client Service Representative

2 months ago

Metropolitan Borough of Solihull, United Kingdom Company: Full time
Job Summary

We are seeking a highly organized and customer-focused Client Service Representative to join our team at Company. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  1. Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Data Management: Accurately input customer data and maintain accurate records.
  3. Brand Standards: Ensure all customer interactions adhere to our company's brand standards.
  4. Initiative and Problem-Solving: Use your own initiative to provide solutions to customer problems and concerns.
  5. Communication: Develop and maintain effective communication with customers, colleagues, and management.
  6. Technical Skills: Proficient in using Microsoft Office and other relevant software.
  7. Training and Development: Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer
  1. Competitive Salary: £23,863 per annum, with the potential to earn up to £30,000 per annum with a monthly bonus.
  2. Benefits Package: 33 days holiday including bank holidays, company pension, wellness program, sick pay, group life insurance, and staff discount on car servicing.
  3. Professional Development: Opportunities for career growth and professional development.
  4. Work-Life Balance: Flexible working arrangements, including remote working options.