Resident Liaison Coordinator

1 month ago


Metropolitan Borough of Solihull, United Kingdom PSR Solutions Full time
About the Role

PSR Solutions is seeking a highly skilled Resident Liaison Coordinator to join our team. As a key member of our community relations team, you will be responsible for building and maintaining positive relationships between residents, sub-contractors, and client representatives.

Main Responsibilities
  1. Implement Company Policies and Procedures to ensure effective resident liaison.
  2. Develop and maintain effective working relationships with client representatives to reduce duplication and ensure consistency of information.
  3. Assess high-risk/vulnerable residents and ensure Site Managers tailor their approach accordingly.
  4. Conduct property condition surveys and appliance surveys with residents before works start.
  5. Consult with resident representatives and groups, arranging meetings to communicate the programme and gather feedback.
  6. Arrange appointments for surveys and works, and ensure letters are sent confirming survey and work dates.
  7. Manage complaints in line with the complaints procedure.
  8. Distribute high-quality communication materials as requested.
  9. Participate in Project Management meetings as required.
  10. Contribute to community initiatives and awareness, working alongside Senior RLO and Community Investment Team.
  11. Provide aftercare packs and instruct on new installations.
  12. Observe site Health & Safety rules and report any risks and near misses to the Site Manager.
  13. Arrange satisfaction surveys for residents, collating responses and working with the Senior RLO to use feedback to improve our service.


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