Resident Liaison Coordinator
1 month ago
PSR Solutions is seeking a highly skilled Resident Liaison Coordinator to join our team. As a key member of our community relations team, you will be responsible for building and maintaining positive relationships between residents, sub-contractors, and client representatives.
Main Responsibilities- Implement Company Policies and Procedures to ensure effective resident liaison.
- Develop and maintain effective working relationships with client representatives to reduce duplication and ensure consistency of information.
- Assess high-risk/vulnerable residents and ensure Site Managers tailor their approach accordingly.
- Conduct property condition surveys and appliance surveys with residents before works start.
- Consult with resident representatives and groups, arranging meetings to communicate the programme and gather feedback.
- Arrange appointments for surveys and works, and ensure letters are sent confirming survey and work dates.
- Manage complaints in line with the complaints procedure.
- Distribute high-quality communication materials as requested.
- Participate in Project Management meetings as required.
- Contribute to community initiatives and awareness, working alongside Senior RLO and Community Investment Team.
- Provide aftercare packs and instruct on new installations.
- Observe site Health & Safety rules and report any risks and near misses to the Site Manager.
- Arrange satisfaction surveys for residents, collating responses and working with the Senior RLO to use feedback to improve our service.
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Resident Liaison Officer
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Residential Liaison Coordinator
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Resident Services Coordinator
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Resident Liaison Officer
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Community Liaison Specialist
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Property Operations Coordinator
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Construction Liaison Officer Position
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Care Coordinator
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Dining Services Coordinator
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Volunteer Community Liaison Specialist
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Resident Engagement Specialist
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Resident Services Coordinator
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