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Customer Service Representative
2 months ago
About the Role:
The Customer Service Representative will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indicators of financial hardship, and vulnerability.
Key Responsibilities:
- Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
- Own individual objectives to support the wider success of the business.
- Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customers' journeys.
- Manage customers' accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
- Take full ownership of the customer's end-to-end journey.
- Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.
Requirements:
- Professional & Well-spoken
- Punctual & diligent
- Organised and great communication
- MS Office package understanding
- Computer literate
- Great customer service experience
- Educated to GCSE or equivalent with grades of C+ in Mathematics and English
- Service View and Tallyman Trained
- Able to analyse & interpret data
What We Offer:
As a valued member of the Curve Group Holdings Ltd team, you will receive a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You will also have access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle, including life insurance and private medical insurance.
