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Client Service Representative

2 months ago

Metropolitan Borough of Solihull, United Kingdom Company: Full time
Job Summary

We are seeking a highly skilled and motivated Client Administrator to join our team. As a Client Administrator, you will be responsible for providing exceptional customer service, handling aftersales calls, and ensuring accurate data inputting of customer details.

Key Responsibilities
  1. Aftersales Support: Respond to customer inquiries, book vehicles for service or repairs, and resolve any issues in a timely and professional manner.
  2. Data Management: Accurately input customer details, maintain accurate records, and ensure data integrity.
  3. Brand Standards: Adhere to company standards, ensuring a consistent and high-quality customer experience.
  4. Customer Service: Utilize your initiative to provide outstanding customer service, resolving issues and exceeding customer expectations.
  5. Communication: Possess excellent telephone manner, communicating effectively with customers and colleagues.
  6. Technical Skills: Proficient in Microsoft Office, with the ability to learn and adapt to new systems.
  7. Training and Development: Participate in training programs, developing your skills and knowledge to excel in the role.
What We Offer
  1. Competitive Salary: £23,863 per annum, with the potential to earn up to £30,000 per annum through a monthly bonus.
  2. Benefits Package: 33 days holiday, company pension, wellness program, sick pay, group life insurance, and staff discounts.
  3. Career Development: Opportunities for growth and development, with a focus on employee satisfaction and well-being.