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Customer Service Representative

2 months ago

Solihull, United Kingdom Plum Personnel Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service professional to join our team at Plum Personnel. As a Customer Service Representative, you will be the main point of contact for our valued customers, providing exceptional support and service via various communication channels.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and online chat
  • Handle a high volume of customer inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with the team to achieve customer satisfaction and loyalty
  • Develop and maintain a thorough knowledge of our products and services to provide accurate information to customers
  • Identify and escalate complex customer issues to senior team members for resolution

Requirements:

  • Excellent communication and interpersonal skills
  • Proven experience in customer service or a related field
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Flexibility to work in a dynamic and ever-changing environment

About Us:

Plum Personnel is a leading recruitment and employment services provider, dedicated to delivering exceptional customer service and support to our clients and candidates. We are committed to equality and diversity in recruitment and employment, and we strive to create a positive and inclusive work environment for all our team members.