Customer Relations Specialist

3 weeks ago

Edenbridge, United Kingdom Office Angels Full time
Position: Customer Relations Specialist

Location: Edenbridge

Compensation: £28,000 - £30,000 per annum + annual bonus + comprehensive benefits package

Working Hours: Monday - Friday; 9-5.30pm, with an early finish on Fridays at 5pm.

An exciting opportunity has emerged within our reputable and independent organization located in Edenbridge.

We are seeking a committed and diligent Customer Relations Specialist / Account Manager to become a part of our welcoming team.

In this role, you will have the chance to oversee new customer inquiries within the Print sector and assist the department manager in managing existing customer accounts.

The ideal candidate will demonstrate exceptional customer service abilities, drive sales, manage and expand current client accounts, and provide relevant administrative support to the team, including order processing.

Our client appreciates individuals who are enthusiastic about learning in a dynamic and ever-changing industry. If you are industrious, conscientious, and dependable, this could be a promising career opportunity for you.

Key Responsibilities:
  • Effectively managing inquiries from various sources.
  • Estimating and delivering quotations promptly.
  • Driving sales and generating independent inquiries.
  • Overseeing the sales pipeline and entering data into the internal CRM system.
  • Managing existing customer accounts and fulfilling their needs.
  • Coordinating new customer orders and liaising with external suppliers.
  • Understanding the production process for efficient job planning.
  • Coordinating deliveries and maintaining precise records.
  • Organizing and managing the inventory of production materials and equipment.
  • Addressing customer non-conformities and resolving issues effectively.
  • Requesting and managing product samples from the design team.

Requirements:
  • Proven sales experience is essential.
  • Strong attention to detail and excellent organizational skills.
  • Ambitious and eager to learn.
  • Enthusiastic with a proactive attitude.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Previous experience in Print & Packaging is preferred but not mandatory.
  • Ability to work efficiently under deadlines and manage time effectively.
  • Exceptional customer service skills and the ability to multitask in a fast-paced environment.

Benefits:
  • Health Insurance.
  • 24 days of annual leave + Bank Holidays + Company profit-related bonus paid annually.
  • Sick Pay Scheme.
  • Income protection.
  • Pension Scheme.
  • Death in Service Benefit.

Application Process:

If you are seeking a challenging role in an exciting industry, within a supportive team, this position could be an excellent fit for you.

We encourage you to apply online with your most up-to-date CV.


Office Angels is an employment agency committed to equal opportunities, valuing diversity and inclusion in the workplace.

If you require reasonable adjustments at any stage, please inform us, and we will be happy to assist you.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, explaining how we will use your information, is available on our website.

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