Customer Experience Specialist
5 days ago
We are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.
Main Responsibilities- Customer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the appropriate departments' involvement.
- Quotation Preparation: Access our Global pricing system to prepare quotations for standard catalogue products and services, calculating customer pricing using our implemented methods.
- Purchase Order Management: Receive and process Purchase Orders from customers, enter the orders into our ERP System (Glovia), and send out order acknowledgements.
- Contract Review Support: Collect and evaluate customer requirements and other information (End Use statements, etc.) to support the performance of a Contract review.
- Production Planning: Work with our Planning Department to agree on and maintain the planned ship date to the customer for items built on-site.
- Purchase Order Issuance: Raise purchase orders as required.
- Delivery Schedule Management: Maintain awareness of any changes to the delivery schedule, update the schedule, and keep the customer informed as necessary.
- Customer Feedback Collection: Collect and log customer feedback.
- Customer Complaint Resolution: Coordinate the resolution of customer complaints and returns with relevant departments.
- Phone Call Handling: Answer incoming phone calls and pass them to the relevant department, take messages, and/or transfer calls as necessary.
- Production Meeting Attendance: Attend the weekly Production meeting to make notes of changes to customers' shipping dates.
- Additional Duties: Carry out additional duties and responsibilities as requested by our Managing Director or General Manager.
- B2B Customer Service Experience: B2B Customer Service experience, ideally from a manufacturing or electronics company.
- Effective Communication: Effective communicator at all levels, both verbally and in writing.
- Technical Knowledge: Basic knowledge of ISO 9001 / AS9100 standards.
- ERP and CRM Experience: Experience with an ERP and/or a CRM system.
- Technical Language Understanding: Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.
- Teamwork: Able to work alone or as part of a team.
- Matrix Organisation: Ability to operate effectively in a matrix organisation structure.
- IT Literacy: IT literate - Microsoft Office, Excel, Word, PowerPoint.
- Self-Motivation: Self-motivated and co-operative.
-
Customer Experience Associate
6 days ago
Edenbridge, Kent, United Kingdom Constellation Careers Full timeAbout Constellation Careers:We take pride in serving high-quality coffee and creating a warm and welcoming atmosphere for our customers. As we continue to grow, we are currently seeking passionate and skilled individuals to join our team as Baristas.Position Overview:As a Barista, you will play a crucial role in providing an exceptional coffee experience for...
-
Customer Experience Associate
5 days ago
Edenbridge, Kent, United Kingdom Constellation Careers Full timeAbout Constellation Careers:We take pride in serving high-quality coffee and creating a warm and welcoming atmosphere for our customers. As we continue to grow, we are currently seeking passionate and skilled individuals to join our team as Baristas.Position Overview:As a Barista, you will play a crucial role in providing an exceptional coffee experience for...
-
Customer Account Sales Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom Office Angels Full time £28,000 - £30,000Position: Customer Account Sales Specialist Compensation: £28,000 - £30,000 per annum + annual bonus + comprehensive benefits packageWorking Hours: Monday - Friday; Early finish on Fridays at 5pmWe are seeking a committed and diligent Customer Account Sales Specialist to become a part of our welcoming team.In this position, you will be responsible for...
-
Automotive Customer Service Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full timeJob Title: Automotive Customer Service SpecialistLocation: Edenbridge, KentSalary: Competitive, based on experience with bonus potentialThis is a full-time, permanent position that requires working Saturdays on a rotational basis.Our client is a renowned automotive retailer representing high-end car brands, operating multiple locations across the region....
-
Retail Shift Manager
7 days ago
Edenbridge, Kent, United Kingdom Lidl Full timeAbout the RoleWe are seeking a highly motivated and organized Retail Shift Manager to join our team at Lidl. As a Retail Shift Manager, you will be responsible for leading a team of retail staff to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesLead a team of retail staff to ensure excellent customer service and a positive...
-
Customer Service Representative
17 hours ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Services AdvisorJob Type: Full-timeCompany: KHR - Recruitment SpecialistsLocation: RemoteJob Category: Customer ServiceAbout Us:KHR - Recruitment Specialists is a leading recruitment agency specializing in placing top talent in various industries.Job Summary:We are seeking an experienced Customer Services Advisor to join...
-
Customer Service Representative
14 hours ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionJob Title: Customer Services AdvisorJob Type: Full-timeCompany: KHR - Recruitment SpecialistsLocation: RemoteJob Category: Customer ServiceAbout Us:KHR - Recruitment Specialists is a leading recruitment agency specializing in placing top talent in various industries.Job Summary:We are seeking an experienced Customer Services Advisor to join...
-
Coffee Specialist
3 weeks ago
Edenbridge, Kent, United Kingdom Constellation Careers Full timeBecome a valued member of our team at Constellation Careers as a Coffee Specialist, where you will contribute to creating memorable experiences for our patrons. We are dedicated to serving exceptional coffee while fostering a friendly and inviting environment. In your role as a Coffee Specialist, you will be instrumental in preparing exquisite coffee drinks,...
-
Sanitation Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom Lidl Full time £4Position: Sanitation Specialist (Part-Time) Hourly Rate: £60 | Holiday Entitlement: 30-35 days (pro rata) | Employee Discount: 10% in-store | Pension Plan: Available At Lidl, we value the unique contributions of every team member, while also sharing common goals. As a Sanitation Specialist, your role is vital in providing our customers with the exceptional...
-
Customer Support Advisor
5 days ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main ResponsibilitiesCustomer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...
-
Customer Support Advisor
6 days ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main ResponsibilitiesCustomer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...
-
Customer Support Advisor
5 days ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main Responsibilities:Customer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...
-
Customer Support Advisor
6 days ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main Responsibilities:Customer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...
-
Sanitation Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom Lidl Full time £4Sanitation Specialist (Part Time) Summary: £12.60 per hour | 30-35 days of annual leave (pro rata) | 10% employee discount | Pension plan At Lidl, we value the unique contributions of every team member, and we share a commitment to excellence. As a Sanitation Specialist, your efforts will directly enhance the shopping experience for our customers. Key...
-
Quality Assurance Specialist
1 day ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob Summary:KHR - Recruitment Specialists is seeking an experienced Quality Inspector to join our client's team. As a Quality Inspector, you will be responsible for ensuring the quality of manufactured products by conducting inspections and tests.Key Responsibilities:Conduct in-process inspections to ensure compliance with works traveller and/or W.I.SPerform...
-
Quality Assurance Specialist
1 day ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timeJob Summary:KHR - Recruitment Specialists is seeking an experienced Quality Inspector to join our client's team. As a Quality Inspector, you will be responsible for ensuring the quality of manufactured products by conducting inspections and tests.Key Responsibilities:Conduct in-process inspections to ensure compliance with works traveller and/or W.I.SPerform...
-
Client Relations Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timePosition OverviewAn exciting opportunity has emerged for a skilled Customer Services Advisor to become a vital part of a dynamic organization.Employment Type: Temporary to PermanentWorking Hours: 8:30 AM - 5:00 PMMain ResponsibilitiesManage customer inquiries in accordance with company protocols; collaborate with Field Sales, Engineering, and M2M teams to...
-
Client Support Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timePosition OverviewAn exciting opportunity has emerged for a skilled Customer Services Advisor to become a vital part of a dynamic organization.Employment Type: Temporary to PermanentWorking Hours: 8:30 AM - 5:00 PMMain ResponsibilitiesHandle customer inquiries in accordance with company protocols; collaborate with Field Sales, Engineering, and M2M teams to...
-
Client Support Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full timePosition OverviewAn exciting opportunity has emerged for a skilled Customer Services Advisor to become a vital part of a dynamic team.Type: Temporary to PermanentWorking Hours: 8:30 AM - 5:00 PMMain ResponsibilitiesManage customer inquiries in accordance with company protocols; collaborate with Sales, Engineering, and M2M teams to ensure proper departmental...
-
Automotive Sales Support Specialist
4 weeks ago
Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full timeJob Title: Automotive Sales Support SpecialistLocation: Edenbridge, KentSalary: Competitive, based on experience, plus benefitsFull Time and PermanentWorking Hours: Monday to Friday, flexible schedule between 8:00 AM and 6:00 PMOur client is a well-established automotive retailer, representing prestigious vehicle brands with a network of businesses providing...