Automotive Customer Service Specialist

3 weeks ago


Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

Job Title: Automotive Customer Service Specialist

Location: Edenbridge, Kent

Salary: Competitive, based on experience with bonus potential

This is a full-time, permanent position that requires working Saturdays on a rotational basis.

Our client is a renowned automotive retailer representing high-end car brands, operating multiple locations across the region. Established in the early 20th century, they are a successful family-owned business that has evolved over generations.

They are currently seeking a dedicated Automotive Customer Service Specialist for their luxury vehicle dealership in Edenbridge, Kent.

Key Responsibilities:

  • Deliver an exceptional customer experience by fostering a welcoming and efficient environment. Build strong, trusting relationships with clients while ensuring effective communication.
  • Act as a knowledgeable resource for customers needing service or repairs for their vehicles.
  • Manage the flow of information between the workshop, the business, and the customer to ensure a satisfactory experience that aligns with brand standards.

Essential Duties:

  • Provide outstanding customer service and take ownership of the customer experience.
  • Maintain close communication with the workshop to ensure high standards of service.
  • Contribute to achieving productivity and customer satisfaction targets by meeting individual KPIs.
  • Address customer inquiries and concerns promptly to foster loyalty and retention.
  • Clearly communicate the scope of work to be performed on vehicles.
  • Accurately manage the service department's scheduling in accordance with workshop capacity.
  • Oversee the handover process and explain the work completed on vehicles, ensuring customer understanding and authorization.
  • Adhere to manufacturer service requirements and maintain safe working practices.
  • Take on additional responsibilities as required by the business.

Skills & Requirements:

Essential:

  • Full UK driving license.
  • Organizational skills.
  • Professional appearance.
  • Confidence in a team-oriented environment.
  • Previous experience as a Service Advisor in the automotive industry.

Benefits:

  • 25 days of holiday plus bank holidays.
  • Bonus and commission opportunities.
  • Pension scheme.
  • Free eye tests.
  • Childcare vouchers.
  • Referral scheme.

The ideal candidate will possess experience in delivering exceptional customer service in a customer-facing role, preferably within the automotive sector. Strong communication skills, a drive to exceed targets, and the ability to influence and negotiate are essential.



  • Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: Automotive Sales Support SpecialistLocation: Edenbridge, KentSalary: Competitive, based on experience, plus benefitsFull Time and PermanentWorking Hours: Monday to Friday, flexible schedule between 8:00 AM and 6:00 PMOur client is a well-established automotive retailer, representing prestigious vehicle brands with a network of businesses providing...

  • Automotive Sales

    2 weeks ago


    Edenbridge, Kent, United Kingdom Harwoods Ltd Full time

    About Harwoods Ltd Harwoods Group is a family-owned automotive retail group with a rich history dating back to 1931. We are renowned for our commitment to exceptional customer service and colleague engagement, consistently ranking among the top automotive dealer groups in the UK. Job Purpose As an Automotive Sales & Finance Specialist, you will play a...

  • Automotive Technician

    16 hours ago


    Edenbridge, Kent, United Kingdom Harwoods Ltd Full time

    Job SummaryWe are seeking a skilled and experienced Automotive Technician to join our team at Harwoods Ltd. As a key member of our service department, you will be responsible for diagnosing and repairing vehicle faults, ensuring that all work is carried out to the highest standards.Key ResponsibilitiesDiagnose and repair vehicle faults using diagnostic...

  • Automotive Technician

    18 hours ago


    Edenbridge, Kent, United Kingdom Harwoods Ltd Full time

    Job SummaryWe are seeking a skilled and experienced Automotive Technician to join our team at Harwoods Ltd. As a key member of our service department, you will be responsible for diagnosing and repairing vehicle faults, ensuring that all work is carried out to the highest standards.Key ResponsibilitiesDiagnose and repair vehicle faults using diagnostic...

  • Service Advisor

    2 days ago


    Edenbridge, Kent, United Kingdom Jago Consultants Full time

    Job DescriptionJob Title: Service Advisor - Motor Vehicle SpecialistJob Type: Full-timeIndustry: AutomotiveCompany: Jago ConsultantsLocation: Edenbridge AreaJob Summary:We are seeking a highly skilled and experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for ensuring that customers receive...

  • Service Advisor

    2 days ago


    Edenbridge, Kent, United Kingdom Jago Consultants Full time

    Job DescriptionJob Title: Service Advisor - Motor Vehicle SpecialistJob Type: Full-timeIndustry: AutomotiveCompany: Jago ConsultantsLocation: Edenbridge AreaJob Summary:We are seeking a highly skilled and experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for ensuring that customers receive...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: Automotive Sales CoordinatorLocation: Edenbridge, KentSalary: Competitive (based on experience) plus benefitsFull Time and PermanentWorking Hours: Monday to Friday, flexible hours between 8:00 AM and 6:00 PMOur client is a distinguished automotive retailer representing high-end car brands, operating multiple locations providing sales, service, and...

  • MOT Tester

    4 days ago


    Edenbridge, Kent, United Kingdom Octane Recruitment Full time

    Job Summary:We are seeking a skilled and certified MOT Tester to join our team at Octane Recruitment. As a leading recruitment agency specializing in the automotive industry, we are committed to delivering top-quality services and maintaining a strong reputation for reliability and excellence.About the Role:Conduct thorough vehicle inspections in line with...

  • MOT Tester

    4 days ago


    Edenbridge, Kent, United Kingdom Octane Recruitment Full time

    Job Summary:We are seeking a skilled and certified MOT Tester to join our team at Octane Recruitment. As a leading recruitment agency specializing in the automotive industry, we are committed to delivering top-quality services and maintaining a strong reputation for reliability and excellence.About the Role:Conduct thorough vehicle inspections in line with...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    About Our ClientOur client is a leading automotive retailer representing prestigious car brands, with a network of dealerships across Sussex, Surrey, Kent, and Hampshire. Established in 1931, they are a successful and progressive third-generation family-owned business known for their commitment to customer satisfaction and excellence.The RoleWe are seeking...


  • Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    About Our ClientOur client is a leading automotive retailer representing prestigious car brands, with a network of dealerships across Sussex, Surrey, Kent, and Hampshire. Established in 1931, they are a successful and progressive third-generation family-owned business known for their commitment to customer satisfaction and excellence.The RoleWe are seeking...


  • Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main ResponsibilitiesCustomer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...


  • Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Advisor to join our growing team at KHR - Recruitment Specialists.Main ResponsibilitiesCustomer Enquiry Processing: Process customer enquiries in accordance with our company's processes and procedures, working closely with Field Sales, Engineering, and M2M teams to ensure the...


  • Edenbridge, Kent, United Kingdom Office Angels Full time £28,000 - £30,000

    Position: Customer Account Sales Specialist Compensation: £28,000 - £30,000 per annum + annual bonus + comprehensive benefits packageWorking Hours: Monday - Friday; Early finish on Fridays at 5pmWe are seeking a committed and diligent Customer Account Sales Specialist to become a part of our welcoming team.In this position, you will be responsible for...

  • Service Advisor

    22 hours ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.Key ResponsibilitiesProvide exceptional levels of customer service and...

  • Service Advisor

    19 hours ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.Key ResponsibilitiesProvide exceptional levels of customer service and...

  • Service Advisor

    5 days ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.Key ResponsibilitiesProvide exceptional levels of customer service and...

  • Service Advisor

    4 days ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive a seamless and efficient experience.Key ResponsibilitiesProvide exceptional levels of customer service and...

  • Service Advisor

    3 hours ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the highest level of service and support.Key ResponsibilitiesProvide outstanding customer service and...

  • Service Advisor

    9 minutes ago


    Edenbridge, Kent, United Kingdom Pybus Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the highest level of service and support.Key ResponsibilitiesProvide outstanding customer service and...