Client Relations Specialist

4 weeks ago


Edenbridge, Kent, United Kingdom KHR - Recruitment Specialists Full time
Position Overview

An exciting opportunity has emerged for a skilled Customer Services Advisor to become a vital part of a dynamic organization.

Employment Type: Temporary to Permanent

Working Hours: 8:30 AM - 5:00 PM

Main Responsibilities
  • Manage customer inquiries in accordance with company protocols; collaborate with Field Sales, Engineering, and M2M teams to ensure proper departmental engagement.
  • Utilize the Global pricing system to generate quotes for standard catalog items and services; determine customer pricing based on established methodologies.
  • Process Purchase Orders from clients, input orders into the ERP System (Glovia), and dispatch order confirmations.
  • Gather and assess customer requirements and other pertinent information (such as End Use statements) to facilitate a thorough Contract review.
  • Coordinate with the Planning Department to establish and uphold the anticipated shipping dates for items produced on-site.
  • Issue purchase orders as necessary.
  • Stay informed about any modifications to the delivery schedule; update the schedule and keep customers informed as needed.
  • Collect and document customer feedback.
  • Facilitate the resolution of customer complaints and returns in collaboration with relevant departments.
  • Handle incoming calls, directing them to the appropriate department, taking messages, and/or transferring calls as required.
  • Participate in weekly Production meetings to record updates regarding customers' shipping timelines.
  • Perform additional tasks and responsibilities as directed by the Managing Director or General Manager.
Candidate Profile
  • Experience in B2B Customer Service, preferably within a manufacturing or electronics environment.
  • Strong communication skills across all levels.
  • Basic understanding of ISO9001 / AS9100 standards.
  • Familiarity with ERP and/or CRM systems.
  • Ability to comprehend technical terminology, work with a technical catalog, and interpret simple technical drawings.
Skills Required
  • Proficient in Customer Service, Sales, and Administration.
  • Excellent verbal and written communication abilities.
  • Capable of working independently or collaboratively within a team.
  • Adept at functioning effectively in a matrix organizational structure.
  • IT proficient - Microsoft Office Suite, including Excel, Word, and PowerPoint.
  • Self-driven and cooperative.

KHR - Recruitment Specialists is acting as an Employment Business in relation to this vacancy.



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