Client Relations Specialist

4 weeks ago

Ellesmere Port, Cheshire, United Kingdom Dover Precision Components Full time

Job Title: Customer Service Representative

We are seeking a dedicated Customer Service Representative to enhance our operations at Dover Precision Components. This role is ideal for individuals with a background in engineering or manufacturing who excel in communication and customer interaction.

Key Responsibilities:

Quotations Management

  • Determine pricing using established formulas and factory cost structures, taking into account historical data and current policies.
  • Collaborate with the manufacturing team to ensure accurate lead-time estimates for customers.
  • Engage in negotiations with clients regarding pricing, lead-times, and special order specifications.
  • Monitor open quotations and accurately report on any lost opportunities.

Order Management

  • Access purchase orders, amendments, and planning schedules through customer portals.
  • Examine purchase orders for accuracy and input them into the system, confirming drawing revisions, pricing, quantities, and quality standards.
  • Utilize existing part numbers from the MRP system for orders and quotations.

Customer Support

  • Work closely with the team to effectively manage production workloads to satisfy customer needs.
  • Provide engineering details and contract drawings to clients as required.
  • Keep customer order status reports updated in coordination with the manufacturing team.
  • Address and resolve any conflicts or inquiries from customers and internal teams regarding orders and quotations.

Business Development

  • Assist in developing Aftermarket Service Support opportunities through customer visits and presentations for clients in the U.K. and Europe.
  • Broaden the aftermarket product range by sourcing sub-vendors for non-core items.

Compliance Assurance

  • Perform customer checks using Visual Compliance software and adhere to Know Your Customer procedures to ensure compliance with trade regulations.

General Responsibilities

  • Draft written communications to customers as necessary.
  • Inform management about ongoing business issues related to inquiries and order activities.
  • Present business conditions and customer concerns during departmental meetings.
  • Engage in project teams and contribute to continuous process improvement initiatives.
  • Support customer visits, training sessions, and other essential tasks.

Required Skills and Experience:

  • A minimum of 3 years of experience in customer interaction or sales within engineering or manufacturing sectors.
  • Prior experience in a manufacturing environment is advantageous.
  • Exceptional communication skills paired with strong customer service capabilities.
  • Familiarity with reciprocating compressors, bearings, pumps, valves, turbines, etc., is beneficial.
  • Knowledge of Export Control and Incoterms is a plus.
  • Proficient in preparing and delivering sales presentations.
  • Ability to read and interpret manufacturing drawings.

Qualifications:

  • A technical qualification in Mechanical Engineering is preferred, though a business-related degree with relevant industrial experience will also be considered.

Work Arrangement: Onsite

This position is based at our manufacturing facility.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, or any other factors prohibited by law.

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