Client Engagement Specialist

3 weeks ago


Ellesmere Port, Cheshire, United Kingdom Inchcape Retail Limited Full time
Inchcape Retail Limited

Client Engagement Specialist

£13,959.19 & OTE £15,920 + Employee Benefits

About Us

Inchcape Retail Limited is at the forefront of the automotive industry's evolution, shifting from a product-centric model to a service-oriented approach. We are committed to enhancing every aspect of the customer experience, with our retail centers serving as the hub of this transformation.


Your Role

As a Client Engagement Specialist, you will represent one of the world's premier automotive brands, guiding customers through their journey as the initial point of contact within our Retail Center. Your focus will be on understanding and fulfilling customer needs while delivering a premium, customer-centric experience.


What We Offer
  • 33 days of annual leave, including bank holidays, increasing with tenure.
  • Access to a holiday buying scheme.
  • Exclusive retail discounts.
  • Gym membership discounts, cash healthcare plans, and a cycle-to-work scheme.
  • Discounts on new and used vehicle purchases and servicing.
  • Flexible pension and Sharesave schemes to enhance your savings.
  • Family-friendly policies to help you balance work and personal life.
  • A comprehensive wellbeing program for you and your family.
  • An internal recognition system to celebrate your achievements.
  • A community volunteering day.

Your Daily Responsibilities
  • Proactively engage with customers to offer assistance and advice tailored to their needs.
  • Contribute to creating an inviting retail environment.
  • Plan and manage the customer journey, ensuring informed decision-making.
  • Present a balanced overview of funding options, adhering to compliance protocols.
  • Support aftersales customers by collaborating with the aftersales team for seamless service.
  • Facilitate the test drive experience, including product presentation and documentation.
  • Work with management to secure and process vehicle orders efficiently.
  • Coordinate with administration and vehicle progress teams for customer handover details.
  • Follow up with previous visitors and inquiries to assist and reappoint where appropriate.

Desired Skills and Qualifications

We value your passion for delivering exceptional experiences. While you may not tick every box, the following attributes are essential:

  • A commitment to providing outstanding customer service with enthusiasm.
  • Strong multitasking abilities, with a methodical and efficient approach.
  • A genuine desire to assist customers and support your team.
  • A passion for automotive products, staying updated with the latest information.
  • Attention to detail and excellent communication skills.

Join Us

Inchcape Retail Limited is on an exciting growth trajectory. As the largest partner in the UK for several leading automotive brands, we pride ourselves on our dedicated team of over 7,000 colleagues across 113 dealerships.

We believe that our success is driven by our exceptional people, which is why we are committed to offering fantastic career opportunities, comprehensive training, competitive pay, and full support for your personal and professional development.



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