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Client Relations Specialist

2 months ago

Ellesmere Port, Cheshire, United Kingdom Dover Precision Components Full time

Job Title: Customer Service Representative

We are seeking a dedicated Customer Service Representative to contribute to our manufacturing operations. This role is ideal for individuals with a background in engineering or manufacturing who excel in communication and customer engagement.

Key Responsibilities:

Quotations Management

  • Determine pricing based on established formulas and factory costs, while taking into account historical data and current policies.
  • Collaborate with the manufacturing team to ensure accurate lead-time estimates for customers.
  • Engage in negotiations with clients regarding pricing, lead times, and special order specifications.
  • Follow up on outstanding quotations and accurately report on any lost opportunities.

Order Management

  • Access and manage purchase orders, amendments, and planning schedules through customer portals.
  • Review and input purchase orders into the system, confirming drawing revisions, pricing, quantities, and quality standards.
  • Utilize existing part numbers from the MRP system for orders and quotations.

Customer Engagement

  • Work collaboratively with the team to effectively manage production workloads to meet customer needs.
  • Provide engineering information and contract drawings to clients as required.
  • Keep customer order status reports updated in coordination with the manufacturing team.
  • Address and resolve any conflicts or inquiries from customers and internal teams regarding orders and quotations.

Business Development

  • Assist in the growth of Aftermarket Service Support opportunities through customer visits and presentations for clients in the U.K. and Europe.
  • Enhance the aftermarket product range by sourcing sub-vendors for non-core items.

Compliance and Quality Assurance

  • Perform customer checks using Visual Compliance software and adhere to Know Your Customer procedures to ensure compliance with trade regulations.

General Responsibilities

  • Draft written communications to customers as necessary.
  • Keep management informed on live business issues related to inquiries and order activities.
  • Present business conditions and customer concerns during departmental meetings.
  • Participate in project teams and initiatives aimed at continuous process improvement.
  • Support customer visits, training sessions, and other required tasks.

Required Skills and Experience:

  • A minimum of 3 years of experience in customer interaction or sales within engineering or manufacturing sectors.
  • Experience in a manufacturing environment is advantageous.
  • Exceptional communication skills with a strong focus on customer service.
  • Familiarity with reciprocating compressors, bearings, pumps, valves, turbines, etc., is beneficial.
  • Knowledge of Export Control and Incoterms is a plus.
  • Proficient in creating and delivering sales presentations.
  • Ability to read and interpret manufacturing drawings.

Qualifications:

  • A technical qualification in Mechanical Engineering is preferred, though a business-related degree with relevant industrial experience will also be considered.

Work Arrangement: Onsite

This position is based at our manufacturing facility.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, or any other factors prohibited by law.