Client Relationship Manager

3 weeks ago

Chester, United Kingdom Orientation Marketing Full time

Client Relationship Manager Position – Orientation Marketing Ltd

Office based

Salary: From £28k (negotiable on experience)

Orientation Marketing is a prominent agency specializing in pharmaceutical and life-sciences marketing and communications. Since our establishment in 2015, we have consistently expanded our operations, including the recent addition of a specialized communications practice and an in-house creative/design studio.

Our clientele comprises key players in the development and manufacturing of pharmaceuticals and medical devices. They appreciate our profound understanding of their sectors and our expertise in utilizing various tools to effectively convey their capabilities to a diverse range of companies in pharma, biotech, and specialized healthcare.

This is an exciting opportunity at Orientation Marketing, as our client base continues to grow across Europe, the US, and beyond. Our clients value our marketing proficiency and industry knowledge. We prioritize the development and retention of our team members, encouraging them to find optimal solutions for our partners while maintaining a healthy work-life balance in a supportive and enjoyable environment.

Job Overview

As a Client Relationship Manager at Orientation Marketing, you will oversee a portfolio of pharmaceutical and life sciences client accounts, ensuring their needs and expectations are met. You will also identify new business opportunities and formulate strategies to enhance existing accounts.

This role demands a highly motivated, organized, and detail-oriented individual capable of collaborating across departments to ensure the success of our clients and the overall business.

Key Responsibilities

  • Act as the primary contact for a portfolio of client accounts, ensuring their needs and expectations are fulfilled.
  • Build strong relationships with clients through exceptional customer service and support.
  • Work collaboratively with internal teams, including marketing, studio, and PR/Comms, to exceed client expectations.
  • Monitor and analyze client account performance, providing regular reports and recommendations for enhancement.
  • Coordinate with internal departments (such as production, finance, and legal) to ensure timely and budget-compliant project completion.
  • Address client inquiries and resolve issues promptly.
  • Participate in client meetings and presentations as required.
  • Maintain accurate and up-to-date client account information in our systems (e.g., CRM, Marketing Automation software).
  • Stay informed about industry news, developments, and best practices to continually enhance your expertise.
  • Keep abreast of the latest advancements in B2B marketing and suggest how to integrate them into our offerings.

Required Skills

  • Excellent communication and interpersonal abilities.
  • Strong organizational and project management capabilities.
  • Ability to work independently and collaboratively within a team.
  • Robust analytical and problem-solving skills.
  • Capacity to multitask and prioritize effectively.
  • Attention to detail and accuracy.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Understanding of marketing and sales principles and practices.

Qualifications

  • Bachelor's degree in business, marketing, or a related field preferred.
  • 1-2 years of experience in account management, sales, or a related field.
  • Proven ability to manage client relationships and deliver outstanding customer service.
  • Experience in project management and coordination.
  • Familiarity with CRM systems and other sales and marketing tools.
  • Understanding of marketing and sales principles and practices.

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