Healthcare Operations Supervisor

3 weeks ago

Leyland, Lancashire, United Kingdom Moss Side Medical Centre Full time

Job Summary

Healthcare Operations Supervisor

Job Overview:

We are excited to announce an opportunity for a Healthcare Operations Supervisor to join our dedicated team. In this dynamic role, we are looking for a proactive and enthusiastic individual to assist in leading our committed team in delivering exceptional care for our patients, while also collaborating with the GP Partners and Business Manager to manage the practice effectively. The Healthcare Operations Supervisor will be instrumental in ensuring the practice maintains high standards of patient care. The ideal candidate will possess a strong background in healthcare operations or senior administrative roles.

Benefits:

  • Opportunities for professional growth and career progression
  • A supportive work culture emphasizing teamwork and collaboration

Main Responsibilities

  • Oversee the Admin and Reception Team
  • Assist in the Recruitment & Selection processes to ensure compliance
  • Manage Employee Relations
  • Facilitate Staff Training
  • Provide General HR Support
  • Act as the Information Technology & Digital Lead
  • Ensure Compliance with relevant regulations
  • Support Facilities Management

About Us

Moss Side Medical Centre prides itself on having a cohesive and dedicated team that includes GP Partners, Salaried GPs, GP Registrars, Practice Nurses, HCAs, a Business Manager, and a robust administrative team. Our GP Partners are committed to training the next generation of healthcare professionals.

If you are passionate about healthcare, patient support, and operational leadership, we encourage you to consider this role. Join us in making a meaningful impact on our patients' lives every day.

Key Responsibilities

Team Management

  • Oversee daily operations of the Admin and Reception Team, ensuring objectives are met
  • Manage the daily workload of the Admin and Reception Team
  • Conduct performance reviews for administrative and reception staff

Recruitment & Selection Support

  • Advertise available roles within the practice
  • Coordinate interviews and prepare necessary documentation
  • Prepare offer letters and ensure completion of DBS checks
  • Facilitate staff induction processes

Absence Monitoring

  • Authorize staff leave and manage TOIL activities
  • Compile data on staff overtime and absence for the Business Manager

Employee Relations

  • Mentor staff to maximize their potential and foster a high-performance environment
  • Champion staff wellbeing initiatives

Staff Training

  • Ensure mandatory training is completed within required timelines
  • Maintain training records and update the training matrix as necessary

General HR Activities

  • Assist Partners and the Business Manager with HR initiatives
  • Provide statistical data for recruitment and staff planning
  • Maintain registers for clinician validation and professional registration

Information Technology & Digital Leadership

  • Serve as the Digital Champion for the practice
  • Manage key aspects of the EMIS Web clinical system
  • Lead IT initiatives in collaboration with the Business Manager

Compliance Support

  • Collaborate with the Business Manager and GP Partners on GP Contracts
  • Review Practice Policies and Procedures as needed
  • Assist with CQC and other compliance requirements

General Duties

  • Coordinate practice meetings
  • Lead Administration Team meetings
  • Support PPG meetings and various practice projects

Person Specification

Qualifications

  • Strong educational background
  • GCSE Grade A to C in English and Maths

Experience

  • Previous experience in General Practice or NHS settings
  • Proven supervisory experience
  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Familiarity with GP IT Systems (EMIS Web)

Desirable

  • Experience in Operations, Facilities Management, or Senior Administration within General Practice

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