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Energy Expert
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We are seeking a skilled and enthusiastic Energy Expert to join our team at our Isle of Wight Retail Hub. As an Energy Expert, you will be responsible for interacting with customers through face-to-face, telephony, and live chat, providing exceptional customer service and support.
About the Role:- Provide excellent customer service and support to customers through various channels.
- Work towards sales and service goals, achieving targets and exceeding expectations.
- Collaborate with local charities and organizations, promoting our charitable foundation, 'Utilita Giving.'
- Adapt to different customer contact channels, including face-to-face, live chat, and phone support.
- A structured bonus scheme, comprising personal and business elements.
- Career progression opportunities, with training and clear progression pathways.
- Access to 25 days annual leave plus bank holidays.
- A wellbeing program, including access to the Unmind App and employee assistance program.
- A healthcare scheme, including dental, eye care, and treatments.
- Exclusive packages, including discounted home Sky TV and broadband packages.
- A paid volunteering day every year to give back to the community.
- A pension scheme, with company contributions.
Utilita Energy is the energy company of choice for over 800,000 homes across the UK, providing award-winning apps and smart meters. Our customers use around 11% less energy than the average bill-paying household. We are committed to our operations being net zero by 2030 and are dedicated to educating customers on the cleanest and greenest ways to use energy.
