Technical Support Specialist
2 weeks ago
IT Support Engineer
Location:
Kidderminster
Compensation:
£25,000-£35,000 annually
Are you an experienced IT support professional looking for a rewarding role within a dynamic and innovative organization? Applause IT is seeking an IT Support Engineer to join a prominent telecom and technology firm.
Key Responsibilities:
- Deliver remote assistance to resolve client issues, serving as an escalation point for junior support staff.
- Manage intricate problems to resolution through various communication channels.
- Identify and troubleshoot technical challenges, prioritize and oversee open tickets, and track response times.
- Maintain updated customer processes and documentation.
Essential Qualifications:
Hands-on technical expertise is required.
Familiarity with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN technologies, Microsoft Azure, VMWare, and Citrix.
Excellent problem-solving abilities and effective communication skills with clients are essential.
Employee Benefits:
- Casual dress code
- Company pension plan
- Cycle to work initiative
- Employee discounts
- Complimentary parking
- Health and wellness programs
- Private medical coverage
- Referral incentives
- Possibility of remote work arrangements
If you meet the qualifications for this role and are eager to contribute to a forward-thinking company, we encourage you to submit your CV and cover letter.
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