Technical Support Specialist

2 weeks ago


Kidderminster, United Kingdom Applause IT Recruitment Ltd Full time
Position:
IT Support Engineer

Location:
Kidderminster

Compensation:
£25,000-£35,000 annually

Are you an experienced IT support professional looking for a rewarding role within a dynamic and innovative organization? Applause IT is seeking an IT Support Engineer to join a prominent telecom and technology firm.


Key Responsibilities:
  • Deliver remote assistance to resolve client issues, serving as an escalation point for junior support staff.
  • Manage intricate problems to resolution through various communication channels.
  • Identify and troubleshoot technical challenges, prioritize and oversee open tickets, and track response times.
  • Maintain updated customer processes and documentation.

Essential Qualifications:

Hands-on technical expertise is required.

Familiarity with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN technologies, Microsoft Azure, VMWare, and Citrix.

Excellent problem-solving abilities and effective communication skills with clients are essential.


Employee Benefits:
  • Casual dress code
  • Company pension plan
  • Cycle to work initiative
  • Employee discounts
  • Complimentary parking
  • Health and wellness programs
  • Private medical coverage
  • Referral incentives
  • Possibility of remote work arrangements

If you meet the qualifications for this role and are eager to contribute to a forward-thinking company, we encourage you to submit your CV and cover letter.



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