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Technical Support Specialist

2 months ago

Kidderminster, Worcestershire, United Kingdom Ernest Gordon Recruitment Limited Full time £40,000 - £50,000
Position: Technical Support Specialist (Pathway to Senior Leadership)
Location: Kidderminster
Salary: £40,000 - £50,000 + Career Advancement, Training, Pension, Employee Benefits

Are you an experienced Technical Support Specialist seeking a rewarding opportunity with a forward-thinking managed service provider? Join a collaborative team that values growth and offers a clear pathway to senior leadership roles.

In this dynamic position, you will support a diverse range of local enterprises by delivering effective and proactive IT solutions. Your responsibilities will include:
  • Providing on-site technical assistance and managing essential infrastructure services.
  • Overseeing Microsoft desktop and server operating systems.
  • Maintaining network hardware and ensuring reliable internet connectivity.
  • Implementing firewall and routing solutions.
  • Managing backup technologies and Microsoft Office 365.

This role is ideal for a Technical Support Specialist eager to transition into a managerial position within a managed service environment.

Key Responsibilities:
  • Deliver on-site technical support and oversee core infrastructure services.
  • Implement and maintain backup solutions and security software.
  • Assist in system migrations and provide support for Microsoft Office 365.
  • Demonstrate expertise in IT support, particularly with Microsoft 365 and networking.
  • Exhibit skills in firewall management, server installation, and network configuration.

Keywords:

Technical Support, 2nd Line Support, 3rd Line Support, IT Engineer, IT Technician, Managed Services, Helpdesk Management, Helpdesk Support.

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