Technical Support Engineer

6 days ago


Kidderminster, Worcestershire, United Kingdom Applause IT Recruitment Full time
Job Description

Company Overview

Applause IT Recruitment is a leading provider of IT solutions and services, recognized for our exceptional 24/7 support and trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK.

Job Summary

We are seeking a highly skilled 3rd Line IT Support Engineer to join our team. As an escalation point for 1st and 2nd Line Engineers, you will provide remote support for technical issues, take ownership of complex issues, and manage requests via our ticketing system.

Key Responsibilities

  • Provide technical support via telephone, email, and remote-control sessions for complex technical issues.
  • Manage requests via our ticketing system, prioritizing and monitoring responses and SLA events.
  • Diagnose and troubleshoot technical issues, ensuring client IT systems are fully functional.
  • Research and identify solutions to software and hardware issues, keeping customer processes and documentation up to date.
  • Oversee remote monitoring tickets and ensure timely resolution of technical issues.

Requirements

  • Hands-on technical experience with Windows & MAC Desktop Operating Systems, O365 Administration, O365 Exchange, Microsoft Intune, Server Administrative Tools (Active Directory, Group Policy), Firewalls & Switches, Network Devices, Networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN Systems, Microsoft Azure (AVD, WVD), VMWare, Citrix.
  • Strong problem-solving skills and ability to work independently in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.

What We Offer

As a 3rd Line IT Support Engineer with Applause IT Recruitment, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients.



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