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IT Support Specialist

2 months ago

Kidderminster, Worcestershire, United Kingdom Applause IT Recruitment Ltd Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our team at Applause IT Recruitment Ltd. As an IT Support Engineer, you will play a critical role in providing technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide remote technical support to resolve customer issues, acting as an escalation point for 1st and 2nd Line Engineers.
  • Manage complex technical issues to resolution via remote-control sessions, ensuring minimal downtime for our clients.
  • Diagnose and troubleshoot technical issues, prioritise and manage open tickets, and monitor responses to ensure timely resolution.
  • Ensure customer processes and documentation are up-to-date, reflecting the latest technical developments and best practices.
Requirements
  • Hands-on technical experience with a strong understanding of IT systems and infrastructure.
  • Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN systems, Microsoft Azure, VMWare, and Citrix.
  • Strong problem-solving skills and the ability to communicate effectively with customers, providing clear and concise technical explanations.
What We Offer
  • A dynamic and fast-paced work environment with opportunities for career growth and development.
  • A competitive salary and benefits package, including a company pension, cycle to work scheme, employee discount, free parking, health & wellbeing programme, private medical insurance, and referral programme.
  • The potential for some home working, allowing you to maintain a healthy work-life balance.