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Third Line IT Support Specialist

2 months ago

Kidderminster, Worcestershire, United Kingdom Red Recruitment Full time

Job Summary:

Red Recruitment is seeking a highly skilled Third Line IT Support Specialist to join our client, a leading telecommunications and technology company in the industry. As a key member of the IT team, you will be responsible for providing advanced technical support to customers, resolving complex issues, and driving technical solutions forward.

Key Responsibilities:

  • Act as the primary point of contact for customers' technical issues, investigating and resolving complex problems.
  • Take ownership of technical issues to resolution, providing expert support and guidance.
  • Diagnose and troubleshoot technical issues, utilizing advanced technical knowledge and skills.
  • Collaborate with the IT team to develop and implement technical solutions, reducing the recurrence of issues.
  • Research and identify solutions to software and hardware issues, staying up-to-date with the latest technologies.

Requirements:

  • High-level technical experience in a hands-on role, with a strong understanding of IT systems and technologies.
  • Proficiency in:
  • Windows and MAC desktop operating systems
  • O365 Administration/O365 Exchange
  • Microsoft Intune
  • Server Administrative Tools
  • Firewalls and Switches
  • VMWare
  • Citrix
  • Networking Protocols

What We Offer:

  • A competitive salary of £25,000 - £35,000 per annum, depending on experience.
  • A comprehensive benefits package, including company pension, cycle to work scheme, employee discount, and private medical insurance.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.