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Technical Support Specialist

2 months ago

Kidderminster, United Kingdom Applause IT Recruitment Ltd Full time
Position:
IT Support Engineer

Location:
Kidderminster

Salary:
£25,000-£35,000 per annum

Are you an experienced IT support professional looking for a rewarding opportunity to advance your career within a dynamic and innovative company? Applause IT is seeking an IT Support Engineer to join a prominent telecommunications and technology firm.


Key Responsibilities:
  • Deliver remote assistance to resolve client inquiries, serving as an escalation point for first and second line support staff.
  • Oversee intricate issues to resolution through various communication channels including phone, email, and remote access.
  • Identify and troubleshoot technical problems, prioritize and manage open tickets, and track response times.
  • Maintain up-to-date customer processes and documentation.

Essential Qualifications:

Hands-on technical expertise is required.

Familiarity with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN technologies, Microsoft Azure, VMWare, and Citrix.

Strong analytical skills and the ability to communicate effectively with clients.


Employee Benefits:
  • Casual dress code
  • Company pension scheme
  • Cycle to work initiative
  • Employee discounts
  • Complimentary parking
  • Health and wellness programs
  • Private health insurance
  • Referral incentives
  • Potential for remote work options

If you possess the necessary qualifications and are interested in contributing to a forward-thinking organization, we encourage you to submit your CV and cover letter.