Service Lead

1 day ago


Sheffield, Sheffield, United Kingdom Trek Bicycle Corporation Ltd Full time

About the Role

We are seeking a highly motivated and experienced Service Lead to join our team at Trek Bicycle Corporation Ltd.

Key Responsibilities

As Service Lead, you will be responsible for leading the operations of our Service Centre, ensuring that every customer has a positive experience. This includes:

  • Managing the workflow and staffing of mechanics to ensure efficient service delivery
  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Training and developing your team to ensure they have the skills and knowledge needed to deliver exceptional service
  • Managing service costs and ensuring that the service department is running efficiently
  • Communicating with customers and writing service orders to ensure that their needs are met

Requirements

To be successful in this role, you will need:

  • 3+ years of experience in a bicycle Service Centre
  • Excellent leadership and communication skills
  • A positive and motivated attitude
  • A commitment to delivering exceptional customer service
  • A proactive approach to staying up to date with industry trends and changes

What We Offer

As a Service Lead at Trek Bicycle Corporation Ltd, you will have access to a range of benefits, including:

  • Company bonus programme
  • 33 days annual leave per year
  • Discounted employee purchase scheme on bikes, parts and accessories
  • Employee cashback healthcare scheme and employee assistance programme
  • Enhanced pension scheme
  • Death in service scheme
  • Annual charity time off allowance and matched charity donations
  • Enhanced family friendly policies
  • Cycle2Work salary sacrifice programme
  • External discount platform

How to Apply

If you are a motivated and experienced Service Lead looking for a new challenge, please submit your application, including your cover letter and CV.



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