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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Co-op Digital. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading and developing your team, and ensuring the smooth operation of our store.
Key Responsibilities- Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
- Team Leadership: Lead and develop your team, providing coaching, training, and feedback to ensure they have the skills and knowledge needed to succeed.
- Store Operations: Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for our customers.
- Support and Development: Support your store manager by deputising when they are not working and delivering a variety of HR processes, including recruitment, training, and performance management.
- Community Engagement: Build relationships with local community groups and stakeholders, supporting your store manager with the delivery of the local Co-op community plan.
- Customer Focus: A genuine care for the needs of customers and members, with the ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Leadership Skills: Strong leadership skills, with the ability to build positive relationships with customers and colleagues, and to motivate and develop your team.
- Organisational Skills: Strong organisational and problem-solving skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Flexibility: The flexibility to work a range of different shifts, including early mornings, afternoons, late evenings, and weekends.
- Full, Paid Training: Full, paid training and dedicated support for your personal development and career progression.
- Competitive Salary: A competitive salary and benefits package, including a pension scheme with up to 10% employer contributions.
- Discounts: 30% discount on all Co-op products in-store, plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- Wagestream: Access to a money management app giving you access to a percentage of your pay as you earn it.
- Holiday Entitlement: 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual Healthcare Services: Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- Employee Assistance Service: 24/7 employee assistance service.
- Cycle-to-Work Scheme: A cycle-to-work scheme.
