Customer Service Team Lead

1 month ago

Sheffield, Sheffield, United Kingdom Chase & Holland Full time
Customer Service Supervisor Opportunity

Chase & Holland is working with a global manufacturing and distribution business in the Sheffield area to find a skilled Customer Service Supervisor to join their team.

Key Responsibilities:
  • Lead the customer service team and be responsible for hiring, training, and evaluating team members.
  • Ensure consistency in the team regarding backup, staffing levels, and succession planning.
  • Develop policies and procedures to ensure compliance with customer service principles and practices.
  • Support the development of sales, customer relationship, customer retention, production, operations, and related business strategies.
  • Manage the development, analysis, and review of operational reports to improve service.
  • Oversee and manage customer service and account management issues with other departments.
  • Manage order input and handling process for a defined customer base within company systems.
  • Manage customer complaints associated with orders, deliveries, returns, and coordinate internal fast resolution.
Requirements:
  • A second language is ideal for this role.
  • Proven customer service experience within a similar role with proven leadership experience.
  • Experience and knowledge of processing export orders.
  • Excellent communication skills, able to work effectively within a team and build customer relationships.
  • IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage, etc.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialize in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire.

  • Customer Service Representative

    4 weeks ago

    Sheffield, Sheffield, United Kingdom VIP Tires & Service Full time

    At VIP Tires & Service, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer support via various channels, including email, phone, and webchat.Key Responsibilities:Effectively handle, manage, resolve, and log customer contacts...

  • Customer Service Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the JobAs a Duty Team Manager, you will be responsible for the daily operations of a team of advisors, ensuring a high level of customer service is maintained throughout. Your role will encompass call handling, email, telesales, and web support services, acting as a role model in upholding our values around performance and delivery.Main...

  • Customer Service Lead

    5 hours ago

    Sheffield, Sheffield, United Kingdom Frasers Group Full time

    Career Opportunity: Customer Service LeadFrasers Group is seeking a dedicated Customer Service Lead to join our team in Meadowhall Shopping Centre, Sheffield.About the Role:The successful candidate will lead a cross-functional team, drive customer satisfaction, and ensure compliance with company policies. Key responsibilities include workforce planning,...

  • Customer Service Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the JobAs a Duty Team Manager, you will be responsible for the daily operations of a team of customer service advisors, ensuring a high level of customer satisfaction is maintained. Your role will encompass call handling, email, telesales, and web support services, and you will act as a role model in upholding our values around performance and...

  • Service Team Lead

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Oakleaf Partnership Full time

    About the RoleThis is a lovely opportunity in a vibrant People Services Team, where you will lead a dedicated team focusing on driving excellence in customer service and ensuring a positive colleague experience.Key Responsibilities:Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements...

  • Customer Service Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the JobAs a Duty Team Manager, you will be responsible for the daily operations of a team of advisors, ensuring a high standard of customer service is maintained. Your role will encompass call handling, email, telesales, and web support services, acting as a role model in upholding our values around performance and delivery.Your Key...

  • Customer Service Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the JobAs a Duty Team Manager, you will be responsible for the daily running of a team of advisors, ensuring a high quality of customer service is maintained throughout. Your role will encompass call handling, email, telesales, and a web support service, and you will act as a role model upholding our values around performance and delivery.Your Key...

  • Customer Service Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the JobAs a Duty Team Manager, you will be responsible for the daily operations of a team of advisors, ensuring a high level of customer service is maintained throughout.Key ResponsibilitiesManage the team's work and assign duties to achieve agreed Service Level Agreements (SLAs).Ensure the quality and efficiency of the team's work, adhering to...

  • Senior Customer Service Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Job Title: Senior Customer Service AdvisorJob Summary: We are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Sheffield City Council. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our residents and stakeholders, and for leading and supporting a team of...

  • Customer Service Team Leader

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job Title: Customer Service Team LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Daisy Communications Limited. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure excellent customer...

  • Customer Service Team Leader

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job Title: Team Leader – Customer ServiceJob Summary:As a Team Leader – Customer Service at Daisy Communications Limited, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.Key Responsibilities:Lead and motivate a team of customer service...

  • Customer Service Team Leader

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job Title: Customer Service Team LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Daisy Communications Limited. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our...

  • Customer Support Team Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom UniHomes Full time

    About UniHomes:We are a leading student property search and comparison portal and shared utilities provider. Our cutting-edge utility management service takes the hassle out of shared bills for students. With operations in 41 university locations nationwide, we help thousands of students find their ideal properties.A progressive SME passionate about...

  • Customer Service Team Leader

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time

    Job Title: Customer Service Team LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Daisy Communications Limited. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure excellent customer...

  • Retail Team Lead

    6 days ago

    Sheffield, Sheffield, United Kingdom Frasers Full time

    Company OverviewFrasers, a leading retail company, is seeking an experienced Retail Team Lead to join our team. The ideal candidate will have a proven track record of driving commerciality, leading cross-functional teams, and delivering exceptional customer service.Job DescriptionAs a Retail Team Lead at Frasers, you will be responsible for overseeing the...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Vivedia Full time

    Vivedia is a customer-focused business seeking a dedicated Customer Service Advisor to enhance our team's capabilities.About Us:We're a leading provider of music, live webcasting, and video tributes in the UK, driven by a customer-centric approach and innovative services.What We Offer:Basic salary of £24,940 (pro rata) per annum25 days annual leave, plus...

  • IT Services Team Lead

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time

    Lead the IT Services Team at Interface Recruitment UKThis is an exciting opportunity to join a global manufacturing and engineering firm as the IT Services Team Lead. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites. Each support technician is allocated their...

  • Customer Service Lead

    4 hours ago

    Sheffield, Sheffield, United Kingdom Page Personnel Sales Full time

    About Our OrganisationPage Group is proud to be working in partnership with a leading global manufacturer, specialising in supply chain and product-driven operations. We are currently seeking an exceptional Customer Service Lead to join their team at their South Yorkshire offices.Job DescriptionOversee the management of Customer Service Coordinators and...

  • Technical Lead for Contact Centre Solutions

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Impact Team Full time

    Job Title: Solutions ArchitectJob Summary: We are seeking an experienced Solutions Architect to design and oversee the implementation of contact centre technology solutions, with a focus on our SVS (Service Virtualization System) platform.About the Role: This role is crucial in shaping the technical direction of our customer service capabilities across our...

  • Customer Service Team Member

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Auxillis Full time

    About the RoleWe're looking for a skilled Customer Service Agent to join our team at Auxillis. As a key member of our branch, you'll play a crucial role in delivering exceptional customer service and ensuring our vehicles are where they need to be.Key ResponsibilitiesManage customer queries and resolve issues efficientlyAdminister customer accounts and...