Service Centre Team Lead
2 months ago
About the Role
We are seeking a highly motivated and experienced Service Lead to join our team at Trek Bicycle Corporation Ltd. As a Service Lead, you will be responsible for leading the operations of our Service Centre and ensuring that every customer has an exceptional experience.
Key Responsibilities
- Lead the Service Centre team and ensure that all service operations are running smoothly and efficiently.
- Develop and implement strategies to improve service quality and customer satisfaction.
- Manage and control service costs, including labour and parts.
- Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service.
- Engage with customers to recommend the right service at the right time and ensure that all service orders are organized and up-to-date.
- Manage all communication from the Service Department to customers and write work orders for the shop.
- Develop and implement processes to improve efficiency and productivity in the Service Centre.
- Collaborate with the sales team to ensure that the service and sales teams are working together to provide an exceptional customer experience.
Requirements
- 3+ years of experience in a bicycle Service Centre or similar role.
- Excellent leadership and communication skills.
- Ability to plan effectively and stay a step ahead of the shop's needs.
- Proactive approach to staying up-to-date on industry changes and trends.
- Commitment to delivering the best possible experience for every customer.
What We Offer
- Company bonus programme.
- 33 days annual leave per year.
- Discounted employee purchase scheme on bikes, parts and accessories.
- Employee cashback healthcare scheme and employee assistance programme.
- Enhanced pension scheme.
- Death in service scheme.
- Annual charity time off allowance and matched charity donations.
- Enhanced family friendly policies.
- Cycle2Work salary sacrifice programme.
- External discount platform.
-
Technical Lead for Contact Centre Solutions
7 days ago
Sheffield, Sheffield, United Kingdom Impact Team Full timeJob Title: Solutions ArchitectJob Summary: We are seeking an experienced Solutions Architect to design and oversee the implementation of contact centre technology solutions, with a focus on our SVS (Service Virtualization System) platform.About the Role: This role is crucial in shaping the technical direction of our customer service capabilities across our...
-
Sheffield, Sheffield, United Kingdom Impact Team Full timeJob Title: Technical Director for Contact Centre SolutionsCompany: Impact TeamLocation: Sheffield, City and Borough of SheffieldJob Type: Full-timeContract: PAYE Agency worker contract - £600 per dayWork Schedule: Hybrid - 3 Days a week in the Sheffield OfficeJob DescriptionWe are seeking an experienced Technical Director to design and oversee the...
-
Centre Manager
5 days ago
Sheffield, Sheffield, United Kingdom Halfords Full timeLead a Team to SuccessWe are seeking an experienced Centre Manager to lead our team to success and provide an excellent customer journey and satisfaction.The ideal candidate will have a passion for customer experience, a desire to help drive business performance, and a long-term career with excellent progression and training schemes.Key Responsibilities:Lead...
-
Head of Service Operations Centre Lead
1 month ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced and skilled professional to lead our Service Operations Centre. As the Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for our clients.About the RoleThis is a senior leadership role that...
-
Head of Service Operations Centre Lead
1 month ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced and skilled professional to lead our Service Operations Centre. As the Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for our clients.About the RoleThis is a senior leadership role that...
-
Senior Contact Centre Solutions Architect
2 weeks ago
Sheffield, Sheffield, United Kingdom Impact Team Full timeJob Title: Solutions ArchitectWe are seeking an experienced Solutions Architect to join our Impact Team in Sheffield. As a key member of our team, you will play a crucial role in shaping the technical direction of our customer service capabilities across our international banking operations.Key Responsibilities:Design and Develop Solution Architectures: You...
-
Senior Contact Centre Solutions Architect
2 weeks ago
Sheffield, Sheffield, United Kingdom Impact Team Full timeJob Title: Solutions ArchitectWe are seeking an experienced Solutions Architect to join our Impact Team in Sheffield. As a key member of our team, you will play a crucial role in shaping the technical direction of our customer service capabilities across our international banking operations.Key Responsibilities:Design and Develop Solution Architectures: You...
-
Medical Centre Receptionist
1 week ago
Sheffield, Sheffield, United Kingdom Sloan Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and motivated Receptionist to join our team at Sloan Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key ResponsibilitiesReceiving and calling patients to confirm...
-
Service Lead
1 month ago
Sheffield, Sheffield, United Kingdom Trek Bicycle Corporation Ltd Full timeJob Title: Service LeadJob Summary:We are seeking a highly motivated and experienced Service Lead to join our team at Trek Bicycle Corporation Ltd. As a Service Lead, you will be responsible for leading the operations of our Service Centre, ensuring that every customer has the best possible experience.Key Responsibilities:Lead the Service Centre team to...
-
Service Lead
1 month ago
Sheffield, Sheffield, United Kingdom Trek Bicycle Corporation Ltd Full timeJob Title: Service LeadJob Summary:We are seeking a highly motivated and experienced Service Lead to join our team at Trek Bicycle Corporation Ltd. As a Service Lead, you will be responsible for leading the operations of our Service Centre, ensuring that every customer has the best possible experience.Key Responsibilities:Lead the Service Centre team to...
-
Head of Operations Services Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
-
Head of Operations Services Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
-
Medical Centre Administrator
1 month ago
Sheffield, Sheffield, United Kingdom Devonshire Green Medical Centre Full timeJob SummaryWe are seeking a highly organized and efficient Patient Services Advisor/Administrator to join our team at Devonshire Green Medical Centre. The successful candidate will be responsible for providing exceptional patient care and administrative support to our clinical staff.About UsDevonshire Green Medical Centre is a forward-thinking practice...
-
Head of Operations Services Centre
1 month ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
-
Head of Operations Services Centre
1 month ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
-
Head of Service Operations Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced and skilled Head of Service Operations Centre to lead our operations team and drive the delivery of our managed services.About the Role:The Head of Service Operations Centre will be responsible for leading a team of operations professionals to deliver exceptional service to our...
-
Head of Service Operations Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced and skilled Head of Service Operations Centre to lead our operations team and drive the delivery of our managed services.About the Role:The Head of Service Operations Centre will be responsible for leading a team of operations professionals to deliver exceptional service to our...
-
Head of Operations Services Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.Key Responsibilities:Lead the operational execution for our remotely...
-
Head of Operations Services Centre
4 weeks ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.Key Responsibilities:Lead the operational execution for our remotely...
-
Medical Centre Administrator
1 month ago
Sheffield, Sheffield, United Kingdom Devonshire Green Medical Centre Full timeAbout the RoleWe are seeking a highly organized and efficient Patient Services Advisor/Administrator to join our team at Devonshire Green Medical Centre. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key ResponsibilitiesPrepare reception areas and...