Service Lead

3 days ago


Sheffield, Sheffield, United Kingdom Trek Bicycle Corporation Ltd Full time

Job Summary

Trek Bicycle Corporation Ltd is seeking a highly motivated and experienced Service Lead to join our team. As a Service Lead, you will be responsible for leading the operations of our Service Centre, ensuring that every customer has a positive experience.

Key Responsibilities

  • Lead the Service Centre team to deliver exceptional customer service and ensure that all customers receive a high-quality service experience.
  • Develop and implement processes to improve service efficiency, productivity, and customer satisfaction.
  • Manage and control service costs, including labour and parts, to ensure that they are within budget.
  • Train and develop the Service Centre team to ensure that they have the skills and knowledge required to deliver exceptional customer service.
  • Engage with customers to recommend the right service at the right time, and manage all communication from the Service Department to customers.
  • Write work orders for the shop and ensure that all service orders are organized and up-to-date.
  • Take an active lead in ensuring that the right bikes are built and delivered to the sales floor and customers.
  • Develop and implement processes to improve service quality, including regular quality checks and customer feedback.
  • Manage and control inventory levels to ensure that they are adequate to meet customer demand.
  • Develop and implement processes to improve service efficiency, including streamlining workflows and reducing waste.

Requirements

  • 3+ years of experience in a Service Centre or similar role.
  • Excellent leadership and communication skills.
  • Ability to develop and implement processes to improve service efficiency and quality.
  • Ability to manage and control service costs and inventory levels.
  • Ability to train and develop the Service Centre team.
  • Ability to engage with customers and provide exceptional customer service.

What We Offer

  • Company bonus programme.
  • 33 days annual leave per year.
  • Discounted employee purchase scheme on bikes, parts, and accessories.
  • Employee cashback healthcare scheme and employee assistance programme.
  • Enhanced pension scheme.
  • Death in service scheme.
  • Annual charity time off allowance and matched charity donations.
  • Enhanced family-friendly policies.
  • Cycle2Work salary sacrifice programme.
  • External discount platform.

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