Residential Care Home Administrator
3 weeks ago
- Position: Administrator for Residential Care Home.
- Reports To: Line Manager and Senior Management Team.
- Working Hours: Flexible based on business requirements.
- To facilitate the operational functions of the Residential Care Home through effective administrative support.
- To oversee the administrative processes within the facility as instructed by the Home Manager.
- To foster and maintain positive professional relationships with staff, Service Users, their families, and other stakeholders.
- To provide active support to fellow Care Workers.
- To comply with all regulatory and statutory requirements as well as the policies, procedures, and guidelines of Christ The King Residential Care Homes.
- To promote Christ The King Residential Care Homes positively, ensuring a strong and reputable presence in the community.
Care Administration:
- To promptly answer phone calls and handle inquiries in a courteous and welcoming manner, ensuring confidentiality regarding staff and residents.
- To understand the care and support needs of Service Users and conduct oneself with empathy towards those experiencing mental health challenges.
- To build and maintain relationships with relatives, residents, professional service providers, and other visitors.
- To perform secretarial and clerical tasks as directed by the Home Manager and Senior Management Team.
- To ensure all incoming correspondence is date-stamped and addressed promptly.
- To maintain an accurate and timely filing system for the Home.
- To ensure that key individuals are informed about the location of files and essential contact details during absences.
- To provide administrative and clerical assistance as requested by the Home Manager and other Senior Personnel.
- To coordinate and take minutes for scheduled meetings, including supervisions and Community Mental Health Team meetings.
- To manage HR-related matters concerning the staffing team of the care home.
- To conduct Quality Assurance tasks across the homes.
- To maintain detailed and accurate records related to the business operations of the care home.
- To participate in staffing meetings and provide written minutes within 72 hours following the meeting.
- To report any issues regarding the care, support, or wellbeing of Service Users to the office or Out of Hours Care Coordinator and update records accordingly.
- To continuously monitor and follow up on reported concerns.
- To recognize and report any signs of abuse to a Manager immediately.
- To inform the office or Out of Hours Care Coordinator if running late.
- To maintain an up-to-date computerized database of employee files.
- To wear the designated uniform and utilize personal protective equipment provided by Christ The King Residential Care Homes.
- To seek best practices and innovative approaches to enhance service quality and efficiency.
- To attend and engage in regular Care Worker team meetings and other relevant gatherings.
- To participate in both in-house and external training relevant to the role of Care Home Administrator.
- To adhere to health and safety regulations and promote the well-being of oneself and others, raising any concerns with the Senior Management Team.
- To ensure equal treatment and access to services and employment for all.
- To undertake any additional duties as requested by Senior Management that fall within the scope of the role.
- To be prepared for flexible working hours, including evenings and weekends.
- To secure personal transportation for work-related duties.
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