Care Home Business Support Specialist
5 days ago
Job Title: Care Home Administrator
Reporting To: Line Manager and Senior Management Team
Job Hours: Flexible, depending on the needs of the business
Job Purpose: To support the Care Home Business operations through administrative work, manage administrative procedures within the home as directed by the Home Manager, create and maintain good professional relationships with staff, Service Users, their family and friends, and other stakeholders, actively support other Care Workers, adhere to all regulatory and statutory obligations and CTK Residential Care Home's policies, procedures, and guidelines, actively market CTK Residential Care Homes and promote a positive, personal and professional profile, ensuring the good reputation of CTK Residential Care Homes at all times.
Key Responsibilities:Care Provision:- To answer the telephone promptly and deal with inquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
- To know and understand the care and support of the Service Users generally and conduct yourself in a manner with understanding towards service users suffering from mental health illness.
- Liaise and build relationships with relatives, residents, professional service providers, and other visitors.
- To perform secretarial/clerical duties as required by the Home Manager and Senior Management Team.
- To ensure all correspondence received is date stamped and receives prompt attention.
- To ensure that the Home's filing system is maintained accurately and promptly.
- To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
- To provide administrative and clerical support and other support as may be requested from time to time by the Home Manager and other Senior Personnel.
- To coordinate meetings and note take for scheduled meetings such as supervisions and Community Mental Health Team meetings that management is participating within.
- To Manage HR-related issues concerning the care home staffing team.
- To carry out Quality Assurance tasks between the homes.
- To maintain detailed accurate records in respect of the care home business dealings, data held and processed.
- To participate and note take for staffing meetings and provide written minutes within 72 hours of the meeting taking place.
- To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, wellbeing, or behavior of the Service User and update records accordingly.
- To continue to monitor where concerns have been reported and recorded.
- To recognize the signs of abuse and immediately report abuse or suspected abuse to a Manager.
- To contact the office or Out of Hours Care Coordinator if running late.
- To maintain a computerized database of employee files and ensure they are kept up to date.
- To dress appropriately, wearing the uniform, and using personal protective equipment provided by CTK Residential Care Homes.
- To seek out best practices and look at innovative ways to improve the quality and efficiency of service delivery.
- To attend and participate in regular Care Worker team meetings and any other relevant meetings.
- To attend in-house and external training pertinent to the role of Care Home administrator.
- To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Senior Management Team.
- To aim to ensure everyone has equal treatment and equal access to services and employment.
- Any other duties requested by Senior Management, which are within the scope of the post.
- Flexible working, as evening and weekend work, is required.
- Obtain your own source of transport.
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