Guest Services Coordinator

4 weeks ago


Bala, United Kingdom Palé Hall Full time
Position Overview

The Receptionist plays a crucial role in ensuring a welcoming atmosphere for all guests. This position requires a blend of professionalism and warmth to create a positive first impression.

Key Responsibilities
  • Warm Welcome: Greet arriving guests with a friendly demeanor, assisting with luggage and ensuring their comfort.
  • Guest Interaction: Engage with both resident and non-resident guests in a courteous and confident manner.
  • Professional Appearance: Maintain impeccable grooming and presentation standards, adhering to the provided uniform guidelines.
  • Front of House Presence: Serve as the primary point of contact for hotel guests and staff during your shift.
  • Knowledge of Services: Stay informed about hotel offerings, including services, packages, rates, and menu items.
  • Effective Communication: Relay guest needs and expectations promptly to all relevant departments and management.
  • Shift Duties: Follow the established procedures for early, middle, or late reception shifts, including guest accounting tasks in line with company policies.
  • Check-Out Service: Prepare guest accounts and provide a friendly departure experience, ensuring all accounts are settled and assisting with luggage and transportation.
  • Cash Handling: Manage all cash and card transactions during your shift, adhering to cash handling and banking procedures.
  • Telephone Management: Handle both internal and external calls efficiently, ensuring accurate responses to guest inquiries.
  • Reservation Management: Process accommodation, restaurant, and private dining reservations to the required standards, coordinating with other departments as needed.
  • Shift Handover: Deliver a thorough handover to the subsequent shift or Night Porter.
Qualifications

Applicants should possess:

  • At least one year of experience in hospitality or a customer-facing role.
  • Proficient IT skills.
  • Flexibility to work early, middle, and late shifts.
  • Strong attention to detail.
  • Articulate, confident, and well-presented demeanor.
  • A full driving license is preferred.
Additional Information

This is a full-time permanent position with a competitive salary. Benefits include:

  • Meals provided during shifts.
  • Onsite parking availability.
  • Generous employee discounts.

The role requires working five days a week, including weekends.



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