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Housekeeping Supervisor

2 months ago

Bala, United Kingdom Relais & Châteaux Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Relais & Châteaux. As a key member of our Housekeeping department, you will be responsible for leading a team of housekeepers and laundry assistants to deliver exceptional service and maintain the highest standards of cleanliness and comfort for our guests.

Key Responsibilities
  • Lead and motivate a team of housekeepers and laundry assistants to achieve exceptional service standards
  • Supervise and coordinate the daily cleaning and maintenance of guest rooms and suites, lounge areas, and cloakrooms
  • Ensure that all housekeeping tasks are completed to a high standard and in a timely manner
  • Collaborate with the Head Housekeeper to develop and implement housekeeping policies and procedures
  • Monitor and maintain housekeeping supplies and equipment
  • Provide excellent customer service and respond to guest complaints and concerns
Requirements
  • At least two years' experience in a hospitality environment, with at least one year's experience in a supervisory capacity
  • Proven track record of leading and motivating a team to achieve exceptional service standards
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including evenings and weekends
What We Offer
  • A competitive salary of £26,000.00 per annum
  • A share of monthly gratuities
  • Generous staff discounts
  • Free meals on duty
  • On-site parking