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Guest Services Coordinator

2 months ago

Bala, United Kingdom Palé Hall Full time
Position Overview

The role of a Hospitality Reception Specialist is crucial in creating a welcoming atmosphere for our guests. You will be the first point of contact, ensuring that every visitor feels valued and comfortable from the moment they arrive.

Key Responsibilities
  • Warm Welcomes: Greet all guests with a friendly demeanor, facilitating a smooth arrival experience.
  • Guest Interaction: Engage with both resident and non-resident guests in a professional and approachable manner.
  • Presentation Standards: Maintain impeccable personal grooming and adhere to the provided uniform guidelines.
  • Front of House Presence: Act as a visible representative of the hotel for guests and staff during your shift.
  • Knowledge of Services: Stay informed about hotel offerings, including services, packages, and pricing.
  • Effective Communication: Relay guest needs and feedback promptly to relevant departments to ensure satisfaction.
  • Shift Duties: Follow designated procedures for early, middle, or late shifts, including guest account management.
  • Check-Out Service: Prepare guest accounts for departure, ensuring a seamless check-out experience and assisting with luggage.
  • Transaction Management: Handle all cash and card transactions with accuracy, adhering to established cash handling protocols.
  • Telephone Etiquette: Manage incoming calls efficiently, providing accurate information and assistance to guests.
  • Reservation Handling: Process accommodation and dining reservations with attention to detail, coordinating with other departments as needed.
  • Shift Handover: Provide a detailed handover to the next shift or Night Porter to ensure continuity of service.
Qualifications

To be successful in this role, candidates should possess:

  • A minimum of one year’s experience in hospitality or a customer-facing position.
  • Proficient IT skills.
  • Flexibility to work various shifts, including early, middle, and late.
  • Strong attention to detail and organizational skills.
  • Articulate communication skills and a polished appearance.
  • A full driving license is preferred.
Additional Information

This is a full-time permanent position offering a competitive salary of £26,000 per annum, along with benefits such as:

  • Meals provided during shifts.
  • Onsite parking availability.
  • Generous employee discounts.

Work hours will be scheduled over five days within a seven-day week, providing a balanced work-life experience.