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Customer Service Manager
2 months ago
Customer Service Manager
Job Overview
The Customer Service Manager is responsible for delivering exceptional customer service and ensuring customer satisfaction. This role involves managing a portfolio of customers, building relationships, and nurturing growth opportunities.
Key Responsibilities
- Service a large portfolio of customers
- Build relationships with customers and identify growth opportunities
- Responsible for tracking contractual obligations and ensuring timely delivery
- Act as the central contact person for customers regarding service provision
- Coordinate internal support teams to deliver services
- Identify and drive improvement opportunities
- Define and manage priorities in collaboration with customers
Reporting and Analysis
The Customer Service Manager will produce regular reports (weekly/monthly/quarterly) dependent on customer requirements. These reports will be presented to customers during scheduled meetings.
Collaboration and Communication
The Customer Service Manager will work closely with internal support teams, customer contacts, and account managers to ensure seamless service delivery. This role requires excellent communication and interpersonal skills.
Continuous Improvement
The Customer Service Manager will identify areas for improvement and implement changes to enhance customer satisfaction and service delivery. This role requires a proactive and customer-focused approach.
About NTT DATA
NTT DATA is a dynamic and innovative organization that transforms SAP solutions into value. We encourage you to consider joining our team and contributing to our mission.
