Senior Customer Service Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Matthew Algie & Co Full time
Senior Customer Service Executive

Matthew Algie & Co is a leading coffee industry organization that prioritizes sustainability, community involvement, and employee development. We're seeking a highly skilled Senior Customer Service Executive to join our Glasgow-based team.

Key Responsibilities:
  • Process incoming orders and machine requests via phone or electronically, ensuring accuracy and punctuality.
  • Work collaboratively with the team to maintain a high level of customer service, covering shifts and providing flexibility to support colleagues.
  • Utilize excellent planning and organizational skills to manage workload effectively.
Requirements:
  • Significant experience in customer service or call handling environments.
  • Proficiency in computer systems and excellent communication skills.

As a Senior Customer Service Executive, you will play a vital role in maintaining the highest standards of customer service and building lasting relationships with our clients. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.



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